In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
The Pirates Why
The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
- purposefully developing a player and people-centered culture;
- deeply connecting with our fans, partners, and colleagues;
- passionately creating lifetime memories for generations of families and friends; and
- meaningfully impacting our communities and the game of baseball.
At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.
Job Summary
The Pittsburgh Pirates Information Technology team is looking for an IT Support Specialist who will serve as the initial point of contact for all IT-related support requests. This role is responsible for delivering first-level assistance for computing, telecommunications, audio/visual systems, multi-function printers, and general office technology. The IT Support Specialist focuses on resolving everyday technical issues, supporting hardware deployments, assisting users with A/V setups, and escalating more complex problems to senior IT staff as needed to ensure smooth day-to-day operations across the organization.
Responsibilities
Primary:
- Provide initial point of contact and first level support for computer, telephone, audio/video and peripheral hardware users.
- Answer Service Desk calls when on duty; log walk-up, phone, and email requests into the ticketing system. Resolve issues when possible and escalate as needed.
- Keep work order system updated with troubleshooting actions and confirm resolution with the user before closing tickets.
- Assist users with A/V setups, schedule resources, and ensure proper usage.
- Maintain organizational printing equipment and coordinate problem solving activities with IT staff and the vendor to assure adequate supplies are on hand allowing maximum operational up-time.
- Deploy and track user-assigned hardware; recommend inventory levels for spare computers, components, and peripherals.
- Support diagnosis and resolution of Level 2 technical issues and assist with implementing system design changes.
- Participate in extended support coverage during home games, special events, and other scheduled activities. This includes some evenings, weekends, and holidays as part of the team’s rotation.
- Perform other duties as assigned by the Director, IT Services.
Secondary:
- Stay informed about developments in personal computer and networking technologies and share relevant suggestions with the IT team for consideration.
- Assist in providing training to users on basic PC operations and commonly used applications; recommend training resources when appropriate.
- Travel to training or remote locations as needed to provide basic IT support and help maintain service coverage.
Qualifications
Required:
- Associate or Technical degree in Information Systems
- Knowledge of Window/MacOS platforms, Microsoft Office products and a basic understanding of network infrastructure and protocols.
- Minimum of one (1) year experience with demonstrated ability to explain technical concepts to non-technical personnel.
Desired:
- A+ Certification.
- Minimum of one (1) year experience in general Service Desk applications.
- Ability to work a flexible schedule, which can include home games, nights, weekends, and holidays as assigned.
Equal Opportunity Employer
The Pittsburgh Pirates are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
