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The Pirates Why
The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:
- purposefully developing a player and people-centered culture;
- deeply connecting with our fans, partners, and colleagues;
- passionately creating lifetime memories for generations of families and friends; and
- meaningfully impacting our communities and the game of baseball.
At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.
Job Summary
This position provides hands-on support for the Pirates' enterprise systems portfolio. Under the direction of the Manager, Enterprise Systems, the intern will assist with access management, troubleshooting, documentation, Power Platform support, and day-to-day system maintenance while learning best practices in security, compliance, and service delivery.
Responsibilities:
Primary:
- Assist with provisioning and maintaining user access to enterprise systems, including SaaS products and custom applications, while learning least privilege practices.
- Provide Tier 1 support for reported enterprise systems issues, document troubleshooting steps, and escalate issues when appropriate.
- Assist with routine monitoring, patching, and maintenance of Windows Server instances and related enterprise applications.
- Support Microsoft 365 technologies, including Teams and SharePoint, and assist with troubleshooting and upkeep of related workflows.
- Assist with Microsoft Power Platform solutions, including Power Apps and Power Automate, through testing, basic configuration, documentation, and troubleshooting.
- Help maintain system documentation, user procedures, security role details, and materials that support compliance and audit readiness efforts.
- Work with primary users to understand pain points, test system functionality, and communicate issues and recommendations to the Manager, Enterprise Systems.
- Assist with Azure DevOps, internal application support, and evaluation of future enterprise systems through user feedback and testing.
- Support user training, vendor coordination, and basic networking or database troubleshooting as needed.
- Other duties as assigned by the Manager, Enterprise Systems.
Secondary:
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Provide game day coverage as part of the IT team game rotation and during special events such as concerts.
Qualifications:
- Legally authorized to work in the United States.
- Enrolled in a bachelor's degree-seeking program in Information Technology, Information Systems, Computer Science, or a related field at a Junior, Senior, or Graduate level.
- Familiarity with Microsoft Office and Microsoft 365 tools, especially Excel, Teams, and SharePoint.
- Foundational understanding of systems administration concepts, including user access, security roles, least privilege, Windows Server, SaaS, and client-server environments.
- Interest in emerging technologies, including AI tools, with the ability to learn and apply them appropriately to improve efficiency and problem-solving.
- Basic understanding of database and data concepts, such as SQL, Microsoft SQL Server, or Dataverse, along with general software and hardware troubleshooting skills.
- Strong communication and customer service skills, attention to detail, and a willingness to learn technologies such as Microsoft Power Platform, Azure DevOps, and cloud platforms.
Equal Opportunity Employer
The Pittsburgh Pirates are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
