We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Ticket Operations Coordinator
Role Description:
This is a full-time role for a Ticket Operations Coordinator at the Oakland Ballers Baseball Club. The Ticket Operations Coordinator will be responsible for overseeing all ticketing operations, including managing ticket sales, inventory, distribution, and customer service. They will also work closely with marketing and ticket sales teams to plan and execute ticket sales campaigns and manage revenue tracking and reporting.
Job Responsibilities:
- Minimum of 1 year of experience in ticket operations, preferably in a sports or entertainment industry
- Process season ticket orders, group sales, and individual ticket purchases.
- Distribute tickets efficiently and ensure accurate record-keeping
- Provide excellent customer service to fans, addressing inquiries and resolving ticketing issues.
- Assist patrons with special requests, such as ADA seating, and ensure a positive experience for all attendees
- Oversee day-to-day box office operations, including opening and closing procedures.
- Collaborate with the marketing team to implement promotions and discounts to drive ticket sales.
- Generate regular reports on ticket sales, attendance, and revenue.
- Utilize data to identify trends, assess marketing strategies, and make recommendations for improvement.
- Assist in managing on-site ticketing operations during events.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
