Overview
The Stadium and Game Day Operations Lead will be responsible for the comprehensive planning, execution, and oversight of all stadium-related functions and event-day activities. This role is central to ensuring a safe, efficient, and exceptional experience for all guests, staff, athletes, and media during events and non-event times. This role reports to the General Manager and is a seasonal role.
Responsibilities
Pre-Event Planning and Preparation
- Develop and manage detailed game day operational plans, checklists, and timelines for all events (e.g., sporting events, concerts, private functions).
- Coordinate extensively with internal departments (e.g., Security, Ticketing, Concessions, Guest Services, Maintenance) and external partners (e.g. vendors).
- Oversee all logistical planning, including ingress/egress strategies, traffic flow, parking management, and facility setup/teardown.
- Ensure the stadium facilities are maintained to the highest standards of safety, cleanliness, and functionality prior to event day.
Game Day/Event Execution
- Act as the primary point of contact for all operational issues and emergencies on event days, implementing swift and effective solutions.
- Direct and supervise Game Day Staff, ensuring all personnel are correctly deployed, trained, and executing their roles efficiently.
- Monitor crowd management, guest flow, and access control points to maintain a safe and orderly environment.
- Conduct pre-event briefings and post-event debriefings with relevant stakeholders.
- Coordinate the timely setup and breakdown of specialized areas, including tabling, and VIP spaces.
Stadium Operations and Maintenance
- Oversee third-party facility service contracts (e.g., cleaning, waste management, utilities).
- Familiarity with Emergency Action Plans (EAPs) and Standard Operating Procedures (SOPs) for all stadium functions.
- Manage inventory and deployment of operational equipment (e.g., radios, barricades, signage).
Team Leadership and Administration
- Recruit, train, schedule, and manage a team of full-time and part-time/seasonal Game Day Operations Staff.
- Foster a collaborative and high-performance environment across all operational teams.
- Prepare detailed post-event reports, analyzing operational efficiency, incidents, and guest feedback to drive continuous improvement.
Qualifications
Required
- Minimum of 3-5 years of progressive experience in stadium operations, large venue management, or large-scale event production.
- Proven experience managing and leading large, diverse teams in a fast-paced environment.
- Exceptional organizational skills, with the ability to manage multiple complex projects simultaneously.
- Strong verbal and written communication skills for interacting with staff, executives, and public safety officials.
- Deep knowledge of safety regulations, crowd management techniques, and emergency response protocols.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as dictated by the event calendar.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
