About Innovation Baseball Partners (IBP)

Position Overview

Key Responsibilities

• Sell single-game tickets, flex packs, and mini-plans to individual fans through inbound inquiries and proactive outreach
• Support season ticket holder acquisition and renewal campaigns as directed by the Ticket Sales Manager
• Conduct outbound calls and emails to season ticket leads and lapsed buyers to drive re-engagement and new sales
• Assist with will-call preparation, digital ticket distribution, and buyer support leading up to home games

• Conduct outbound prospecting via phone, email, and LinkedIn to identify and pursue group ticket opportunities with local businesses, organizations, schools, youth sports leagues, nonprofits, and community groups
• Build and maintain a personal pipeline of group sales prospects; consistently meet or exceed outbound activity targets set by the Ticket Sales Manager
• Develop and present tailored group ticket packages that align with the prospect’s goals, budget, and audience size
• Follow up persistently and professionally with leads through the full sales cycle from first contact to signed agreement
• Represent the Long Beach Coast at community events, networking functions, and local organization meetings to generate awareness and group sales leads
  
  

• Serve as the primary point of contact for inbound group sales inquiries via phone, email, and web forms; respond promptly and professionally
• Qualify inbound leads, assess group size and needs, and guide prospects through available package options
• Coordinate group event logistics including reserved seating arrangements, pre-game experiences, on-field activities, and any custom add-ons
• Ensure accurate and timely entry of all group bookings into the ticketing system (Vivenu) and CRM (Hubspot)
• Communicate group event details to internal stakeholders, including game operations staff, to ensure seamless execution on game day
  
  

• Process ticket orders, group reservations, and payment plans accurately using Vivenu, the team’s primary ticketing platform
• Maintain clean, up-to-date records for all prospects and accounts in the CRM; log calls, emails, and meetings consistently
• Pull basic sales reports and pipeline summaries as requested by the Ticket Sales Manager
• Assist with promotional code creation, comp ticket requests, and ticket inventory management in Vivenu

• Deliver exceptional service to every buyer and prospect—before, during, and after the sale
• Handle buyer questions, ticketing issues, and concerns in a timely and professional manner
• Serve as a knowledgeable resource on team promotions, the game schedule, seating options, and the Blair Field experience
• Coordinate with the Ticket Sales Manager to escalate and resolve complex buyer issues
  
  

• Support game-day ticket operations as needed, including group check-in coordination
• Assist with the preparation of sales materials, group sales decks, and outreach templates
• Participate in weekly sales team meetings and contribute updates on pipeline status and activity metrics
• The Ticket Sales Associate may be asked to take on responsibilities outside of this job description in support of the Long Beach Coast and IBP team’s broader needs

Qualifications

• Strong communication skills—written and verbal—with confidence on the phone and in email outreach
• Self-motivated and results-oriented; comfortable working independently in a remote environment
• Highly organized with the ability to manage multiple accounts and follow-ups simultaneously
• Reliable, punctual, and able to maintain consistent PST availability 
• Comfortable with technology; ability to learn ticketing and CRM platforms quickly (Vivenu experience a plus)
• Willingness to be flexible 
  
  

Preferred Attributes

• Prior experience in ticket sales, inside sales, or a customer-facing sales role—sports industry experience a strong plus
• Familiarity with CRM tools (Salesforce, HubSpot, or similar) and ticketing platforms
• Genuine enthusiasm for baseball, live sports, or community-driven entertainment
• Experience with outbound prospecting and meeting or exceeding sales activity targets
• Degree or coursework in Sports Management, Business, Marketing, or a related field preferred but not required

Why You’ll Love Working at the Long Beach Coast

• Be part of building something new—this is a ground-floor opportunity to shape the sales culture of a growing professional baseball team
• Work with a passionate, community-focused organization that measures success in fans brought together, not just tickets sold
• Gain hands-on experience across the full spectrum of sports ticketing—group sales, season plans, box office operations, and fan experience
• Flexible work environment with a collaborative, mission-driven team