Job Summary
We are seeking a detail-oriented and tech-savvy Digital Media & Platform Support Coordinator to manage video content clipping and social media distribution while also providing first-level support for our app and streaming platforms. This role blends creative media production with technical troubleshooting to ensure a smooth experience for our audience across all digital channels.
Key Responsibilities
Video Content & Social Media
- Clip, edit, and repurpose long-form video content into short-form clips optimized for social media platforms (Instagram, TikTok, X, YouTube Shorts, Facebook, etc.)
- Upload, schedule, and publish content according to the content calendar
- Write engaging captions, hashtags, and post descriptions aligned with brand voice
- Ensure videos meet platform specifications (format, length, resolution, aspect ratio)
- Organize and archive media assets for easy access and reuse
App & Streaming Platform Support
- Monitor app and streaming service performance and identify issues proactively
- Troubleshoot basic app, login, playback, and streaming issues for users
- Serve as the first point of contact for customer support related to app and streaming problems
- Document bugs, outages, and recurring issues and escalate to development or technical teams as needed
- Assist with testing new features, updates, and releases across devices and platforms
Operations & Quality Control
- Verify live streams, VOD uploads, and scheduled content are functioning correctly
- Perform quality checks on video, audio, and playback across platforms
- Track and report issues, resolutions, and content performance metrics
- Collaborate with content, marketing, and technical teams to improve workflows
Required Skills & Qualifications
- Experience editing video clips from long-form content (Adobe Premiere, Final Cut, CapCut, DaVinci Resolve, or similar)
- Familiarity with major social media platforms and posting tools
- Basic understanding of streaming platforms, mobile apps, and digital video delivery
- Strong troubleshooting and problem-solving skills
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Preferred Qualifications
- Experience supporting mobile apps or OTT/streaming services
- Knowledge of analytics and performance tracking for social media or streaming content
- Customer support or technical support experience
- Familiarity with live streaming tools and platforms
Work Environment
- Remote or hybrid options available (if applicable)
- Flexible schedule may be required around live streams or events
Compensation:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
