Position Overview:
The Coordinator will support Ticket Operations and Box Office with regards to all customer service, administrative and fulfillment duties as they relate to all groups, seasons, and membership plans.
Essential Job Functions:
- Handle ticket services related duties to ensure all service and electronic customer fulfillment related issues are addressed and handled.
- Manage and ensure the ticketing process for all groups are ready for group leaders and customers.
- Ensure all digital related sales processes are updated and properly reflecting sold versus unsold inventory.
- Assist Account reps on service items for seat holders or group accounts.
- Engage in creating reports for management as requested in Excel.
- Manage the details of hospitality requests as they relate for groups.
- Manage all customer requests such as: ticket exchanges, adding tickets to an existing reservation or account.
- Work directly with customers as a first level support for any ticketing issues.
- Act as the second in charge in the Box Office on the day of games and events.
- Assist fans with various requests and requirements on game days.
- Handle all requested duties to ensure the sanctity of the ticketing system data as requested by the Ticket Operations Manager.
- Handle any incoming calls for single game, small package sales as assigned or received.
Skill Requirements:
We will not consider any applicants without specific minor/major league baseball experience or other major PROFESSIONAL sports team experience.
- Bachelor’s Degree in related field required.
- 2+ years’ experience in Customer Service in a team a must.
- Specific internship experience in fulfillment and or assigned account customer service. (Working fan assistance area does not qualify)
- Experience in Box Office Services a requirement.
- Tickets.com experience a must.
- Proficiency in Microsoft Office and databases a must.
- Strong communication skills.
- Strong customer service skills required.
- Excellent attention to detail.
- The ability to work long hours, including weekends, and holidays as necessary.
Physical Demands & Working Environment:
- Required to work long hours in all games.
- Sitting, standing, walking, reaching with arms and hands, climbing, balancing, stooping, bending, lifting, pushing, pulling, kneeling, or crouching are all a part of the position.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
