Sacramento River Cats Baseball Club, LLC
Job Title: Membership Experience Specialist
Department: Ticket Sales
Reports To: Sr. Manager, Group Sales & Service
FLSA Status: Full-Time/Non-Exempt
This position will be a sales focused service position. The Membership Experience Specialist will manage 200-300 season ticket accounts, and be responsible for a personal sales goal. This is a perfect position for someone who loves developing relationships, creating unique events, driving revenue through relationship sales, and creating memorable fan experiences. The position is meant to improve overall service we can provide to our Season Ticket Members, and solidify the culture of sales focused service with a new portion of our sales team.
- Implementing and executing a touch point plan designed for the membership experie
- Achieving personal touch point goals with accounts.
- Achieve a personal sales goal through relationship building, upselling, cross selling, & referrals
- Achieve a personal Renewal Goal.
- Educate Season Ticket Members on all benefits included with our memberships.
- Attend all membership events as part of the touch point plan.
- Interacts with customers via telephone, email, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
- Bachelor’s degree preferred.
- Customer service experience required.
- Sales experience preferred.
- Knowledge of Ticketmaster preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
The Sacramento River Cats are an equal opportunity employer