Job Title: Premium Club Event Staff
Location: Baltimore, MD
Type: Part-time, Hourly
Overview:
At Oriole Park at Camden Yards, it is our goal to offer the highest level of hospitality and service to our Premium Club guests. The Premium Club event staff role plays a vital role in delivering exceptional guest experience in our Premium Club areas. With a strong focus on hospitality, attention to detail, and teamwork, the Premium Club attendant ensure that areas are well maintained and that guests receive courteous, personalized service. This position is ideal for any individual with a friendly, outgoing personality with experience providing personalized, high-quality service. Your attention to detail and excellent people skills will allow us to bring excitement and happiness to all guests on gamedays or other sponsored Orioles events.
Essential Job Duties & Responsibilities:
- Warmly greet all guests that enter through our Premium Club
- Anticipate guest needs and provide a personalized level of service while maintaining high levels of guest engagement to assist with guest needs
- Respond to guest inquiries, suggestions and complaints during an event
- Work closely with all ballpark partners and Orioles leadership when needed to assist with service recovery other event issues
- Light housekeeping responsibilities, such as ensuring seats are dry, collecting trash, etc.
- Monitor and enforce access to Premium Club location.
- Maintain high ethical standards and professionalism.
Basic Qualifications:
- Passion for serving others and providing an elevated personal experience.
- Natural ability to communicate comfortably and professionally with others.
- Ability to work well in a team-oriented environment.
- Ability to maintain a calm, professional attitude when working with guests.
- Ability to multi-task and prioritize tasks when necessary.
- Ability to stand for long periods of time, including walking or climbing stairs.
- Ability to lift up to 35 lbs.
- Ability to work outdoors in variable temperatures, including extremely hot and cold weather.
- Ability to maintain a neat and professional appearance while adhering to position based uniform standards.
- Ability to use technology applications for scheduling and job functions when necessary.
Preferred Qualifications:
- At least three (3) years of experience working in customer service focused role, preferably in the hospitality or restaurant industry.
- Interest in baseball, the Baltimore Orioles, and Major League Baseball.
Availability:
- All Event Staff positions require flexibility to work evenings, weekends, and holidays as reflected by the Orioles 2026 home game schedule.
- Ability to work non-baseball special events as needed at Camden Yards.
- Team Members must be available for approximately 2/3 (9 games a month) of home games for the Orioles 2026 schedule.
- Must be available to arrive up to 3 hours before first pitch and stay up to 30 minutes post-game.
- Required, paid training dates will take place before the season starts.
DISCLAIMER
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
The hourly rate for this role is $15/hour.
Benefits include concession and merchandise discounts, gameday meal voucher, Orioles promotional giveaways, free parking, and limited complimentary baseball tickets to home games.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 1/8/26
