Job Title: Family Services Coordinator
Department: Baseball Operations
Reports To: Director of Player Engagement
Location: Baltimore, MD (with travel required)
Status: Full-Time, Exempt
Position Summary:
The Family Services Coordinator plays a key role in creating a welcoming and supportive environment for the families of our Major League players and staff. This position serves as a reliable point of contact and resource, helping families feel connected and cared for throughout the season and offseason. From managing the in-park family spaces to assisting with events and travel logistics, the Coordinator supports the overall well-being and experience of our player families.
Key Responsibilities:
- Family Space Management:
Oversee the day-to-day operations of the in-park family and childcare areas, ensuring they remain safe, comfortable, and engaging environments for families of all ages. - Event Planning & Execution:
Design and deliver meaningful experiences for player families, including game-day gatherings, seasonal celebrations, and off-site excursions. - Regional Expertise:
Leverage deep knowledge of the Baltimore region to connect families with local resources, attractions, services, and events tailored to their interests and needs. - Family Road Trips:
Coordinate and travel with families during organized team road trips, managing logistics and ensuring a seamless experience. - 24/7 Support:
Serve as a primary point of contact for player families, offering around-the-clock support and responding to both large and small requests with empathy, discretion, and professionalism. - Ticketing & Gameday Logistics:
Assist with ticket allocations, parking locations, and related logistics for player families, ensuring accuracy and timely distribution of tickets, parking passes, and other related gameday information. - Relationship Building:
Cultivate strong, trusting relationships with families, understanding their unique needs and preferences to provide personalized support. - Administrative Support:
Provide day-to-day administrative assistance including scheduling, record-keeping, expense tracking, and communications related to family services.
Qualifications:
- Experience in hospitality, concierge services, family services, event planning, or player engagement—preferably in sports or entertainment.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Familiarity with Baltimore’s neighborhoods, culture, entertainment options and recreational offerings.
- Ability to work flexible hours, including evenings, weekends, and travel.
- Professionalism and discretion in handling sensitive information.
- Ability to spend majority of February and March in Sarasota, Florida during Spring Training.
- Spanish language skills are a plus.
Why This Role Matters:
This role is more than logistics—it’s about creating a sense of belonging and joy for the families who support our players. The Family Services Coordinator helps ensure that while our players focus on performance, their families are cared for with warmth and professionalism.
DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
The anticipated salary for this role is $60,000 - $75,000 annually depending on experience.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including paid vacation, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 10/30/2025
