Position Overview: The People Operations Coordinator serves as both the primary human resources contact for seasonal gameday staff and a key ambassador for the organization, managing community relations efforts. This role is responsible for overseeing the full employee lifecycle of gameday staff, including recruitment, onboarding, scheduling, and compliance with labor laws. Additionally, the manager will assist with community outreach efforts, developing public relations strategies, and assist in managing the Pit Spitters Community Foundation to promote the organization's mission across Northern Michigan. This position reports to the General Manager of the Pit Spitters in Traverse City, Michigan.
- Responsibilities include recruiting, hiring, training, and managing the Pit Spitters Game Day staff with the assistance of the department heads, and People and Community Relations intern position, if applicable.
- Works closely with baseball operations regarding Pit Spitters player appearances, and host family housing for players.
- Build and manage relationships with key community partners.
- Delivers recaps to assess progress against goals, outlining measurable results and key insights for short-term and long-term community relations efforts.
- Assist with organizing local events, attending community meetings, and creating programs for community outreach.
- Provides regular updates to Pit Spitters staff regarding upcoming Community Relations events and volunteer opportunities as well as any staffing updates and needs.
- Works with the General Manager to develop and manage a departmental and Foundation budget, reporting results monthly to management, and quarterly to board members.
- Create and post accurate job descriptions across various platforms to attract top talent.
- Overseeing the accurate entry of seasonal employee hours, including tracking tips and ensuring timely payroll processing.
- Gameday check in/greet seasonal employees and volunteer groups and ensure attendance is tracked.
- Enforcing dress code guidelines and making sure employees are directed to their designated areas.
- Part time and full time Employee engagement activities to keep the seasonal staff motivated and involved. This includes developing programs that acknowledge high-performing employees, creating a positive work culture that fosters retention and loyalty. For full-time staff, an example could be coordinating a monthly staff outing.
- Collaborate with department Managers to develop a cross-training program for seasonal staff, ensuring that employees are versatile and can meet the dynamic needs of the organization.
- Developing and organizing job fairs and building relationships with local schools to strengthen the organization’s talent pool.
- Ensure that the organization attracts diverse, talented individuals who can contribute to its future success.
- Assist in developing and maintaining Pit Spitters corporate image and identity. Other duties as assigned, including event coordination, facility event setup, etc.
- Develop and execute strategies for community outreach, employee volunteerism, and business relationship building.
- Develop, execute, and/or assist in fundraising events benefiting the Pit Spitters Community Foundation such as the Pinch Hitter Program, 50/50 raffles, Annual Golf Outing, and Youth Baseball Clinics in conjunction with the Promotions and Digital Content Manager.
- Schedule and assist in player and mascot appearances for schools, hospitals, non-profits, festivals, parades, etc. to enhance community presence in conjunction with the Promotions and Digital Content Manager.
REQUIRED
- 1-2+ years of experience in either a community, sports communications, foundation development, management, human resources & recruiting experience, or related field.
- Superior written, verbal and interpersonal communications skills. Must be adept at working across departments internally and maintaining internal working relationships.
- Experience managing working teams, interns.
- PREFERRED SPHR or SHRM-CP certification preferred Background in sports and entertainment Fundraising experience SKILLS
- Strong hands-on approach with the ability to maintain high employee engagement.
- Effective coaching, mentoring, and communication skills.
- Previous experience managing a seasonal, non-exempt workforce.
Technical Capabilities & Department Specific Accountabilities Proficient in Excel, Outlook 365 or equivalent, social media platforms including Facebook and Instagram, and experience with ADP (human resources platform) are an added bonus!
Work Environment (e.g., office, field, travel, etc.) The People Operations Coordinator will primarily work at Turtle Creek Stadium Ballpark and must be able to move quickly and easily throughout the stadium to meet with employees, visitors, and clients as needed. The role requires occasional travel to offsite locations, such as job fairs and college campuses. In addition to utilizing standard office telecommunications equipment, the coordinator will be heavily involved in gameday activities, which means frequent night, weekend, and holiday work will be necessary.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
