Ticket Sales and Service Internship - Minot, ND
The Minot Hot Tots & Minot Softball are offering an opportunity for current college students with an interest in ticket sales and service to gain knowledge, exposure and career experience in areas such as:
- Sales & Marketing –cold-calling, delivering a sales pitch, closing the sale
- Database Management – lead generation/prospecting, developing a database
- Customer Service – answering questions, providing information, diffusing problems
- Gameday Operations – building customer relationships, over delivering with customers
Who We Are
The Minot Hot Tots began play in 2023. After a successful season, the Hot Tots are excited to continue to build on that success. During the inaugural season the Hot Tots sold out 7 games, including the first sellout since the 90’s at Corbett Field.
The Northwoods League (NWL) is the largest organized baseball league in the world with 25 teams, drawing more fans than any league of its kind. The NWL provides top college players from North America and beyond a summer collegiate baseball experience. More than 300 Northwoods League players have advanced to Major League Baseball in the NWL’s 30-year history.
In 2024, the NWL is set to begin a first of its kind summer collegiate softball league. Minot is excited to welcome one of the four inaugural teams to play at Corbett Field. All internships will have the unique opportunity to work with the Hot Tots and the new NWL softball team.
The Internship Position
As a Ticket Sales and Service intern, you will support our ticket sales team by assisting with single game and group ticket sales, providing exceptional customer service to season ticket holders and fans, generating leads and managing fan databases.
As a Ticket Sales and Service intern, you will work closely with the ticket department and other internal departments to assist with all team sales and servicing needs. This includes but is not limited to cold calling fans, answering fan communication, guerilla marketing, and serving as a Hot Tot representative at various promotions, events and Hot Tot games
Start Date: May 6, 2024
End Date: August 16, 2024 (dependent on post season play)
Academic Qualifications: Applicants should be studying a subject in a relevant field. This may include but is not limited to Sport Management, Hospitality, Business, Marketing or Sales.
Roles and Responsibilities
- Outreach via telephone, email and in person to qualified sales leads to generate ticket sales revenue through season ticket, group outings and mini plans
- Provide in-office and game-day support in the area of ticket resolution, customer service and will call
- Work in to box office on game nights assisting fans with walk-up sales
- Learn and use the Northwoods League ticketing systems for reports, account updates, and order processing
- Assist ticket sales staff to achieve overall ticket sales goals of the team
- Represent the team at various team events and participate in other outside, community events and mascot appearances, as defined by the team
- Promote a positive fan experience by interacting with our fans in all areas of the ballpark
- Intern’s will have the opportunity to work with the Inside Sales, Group Sales and Corporate Sales teams.
General Team Responsibilities
- Game and Team Event Availability: Expected to be available for all Minot Hot Tot & Minot Softball Home Games. home games and team events, this includes weekends and holidays. The Hot Tots will host 36 home games, while Minot Softball will Host 20 home games.
- Outside Event Availability: Expected to be available for select outside events including but not limited to company picnics, festivals, etc. Full event list will be provided. This includes weekends and holidays.
- Game Day and Event Hours: Expected to be available from mid to late morning through the end of the game and/or event. Schedule will be decided by the direct supervisor on a homestand and event basis.
- Non-Game Day/Event Hours: Expected to attend office hours of 9 AM-5 PM each weekday.
- Assist with distribution of team pocket schedules, posters and other marketing materials throughout the stadium and community.
- Assist with ballpark set-up and tear-down before-the-season, after-the-season and during each homestand
- Assist with ballpark clean-up after every home game this includes but is not limited to trash, bathrooms, etc.
- Assist with event set-up and tear-down at team events
- Assist with Family Fun zone set-up and tear-down
- Maintain ballpark cleanliness including but not limited to: cleaning tables, chairs, Family Fun Zone area, etc.
- Every intern will be required to perform as the mascot at least once during the summer
- All other duties as assigned by front office staff
Knowledge, Skills and Abilities
- Availability to work all home games and team events
- Customer service & management experience preferred
- Previous internship or job in sales is a plus but not required
- Proficient in Microsoft Office and Google Sheets
- The ability to work extended hours upwards of 14 hours and lift 30-50 lbs
- Strong verbal communication skills
- Strong organizational and time management skills
- Strong attention to detail
- Must be a team player with strong leadership and communication skills
- Must be enthusiastic with a desire to work hard and have a positive “can‐do” attitude
- Ability to multi‐task and handle responsibility
- Self‐ motivated and ability to take initiative
- Enthusiastic team player, shows enjoyment and interest in working collaboratively
- Uphold our core values: Best, Uplift, Nerve, Teamwork. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best experience in sports. It is important that the person in the position commits themselves to these core values.
- Uphold our service vision: Happy People Making People Happy. We want people who love what they do, who find joy in making others laugh or smile, who want to use fun and happiness to make a difference in the lives of coworkers, clients and fans.
Reports To: Director of Ticket Sales
Stipend: $500 monthly stipend
Housing: Housing available upon request. Intern will be responsible for utilities.
Credit: College credit towards a major, minor or general elective may be earned.
