Membership Experience Manager – Minot, ND
About Us
Bareknuckle Baseball oversees two Northwoods League markets in North Dakota: Bismarck and Minot.
The Northwoods League is the world’s largest summer collegiate baseball league, with 26 teams and over 340 alumni advancing to Major League Baseball. It offers top college players a high-level summer experience in front of passionate local fans.
In Minot, Bareknuckle Baseball launched the Minot Hot Tots (baseball) and Minot Honeybees (softball), both calling Corbett Field home. These teams deliver family-friendly entertainment, community engagement, and top-level collegiate competition, all while creating a fun, welcoming, and unforgettable ballpark experience for North Central North Dakota.
We’re looking for dedicated, driven, and enthusiastic individuals to help us grow these Minot teams and bring our vision to life.
The Position
As the Fan Experience Manager, you will lead all efforts to cultivate strong relationships with all fans with season ticket and mini plan packages as well as and group outings, and ensure they receive best-in-class service and support. You’ll be the main point of contact for fans, delivering proactive touch points, assisting with ticket needs, resolving issues, and creating customized experiences that build loyalty and long-term engagement.
Key Responsibilities
Fan Engagement & Experience
- Build meaningful relationships with ticket holders through proactive communication and exceptional service
- Develop personalized touch points to make each fan feel seen, valued, and appreciated
Experience Innovation
- Design and implement creative ideas to elevate the fan experience
- Collaborate across departments to deliver unique, memorable moments for fans
Touchpoint Management
- Oversee all communication channels including emails, texts, newsletters, and in-seat visits
- Ensure clear, timely, and consistent messaging
Ticketing Support
- Assist fans with exchanges, NWL ticketing systems, and general inquiries
- Track ticket usage and proactively offer solutions to maximize value
Corporate Group Coordination
- Manage logistics for corporate and civic group outings and event-specific communications
- Send invoices, save-the-dates, flyers, and other tools to support group leaders
Retention & Renewal
- Support the development and execution of retention strategies
- Assist with renewals and ensure a seamless process for fans
Data & Reporting
- Maintain detailed records of fan interactions, feedback, and requests
- Analyze trends to enhance engagement and report on key usage metrics
Marketing & Content Support
- Partner with content and design teams to promote benefits, updates, and key dates
- Create engaging collateral and campaigns tailored to member needs
Game Day & Event Presence
- Serve as the go-to contact for fans on game days
- Coordinate in-game experiences, handle on-site issues, and ensure top-tier service
Team Collaboration
- Participate in sales meetings, offer insights, and support training and team-wide communication
Qualifications and Skills
Communication
Strong written and verbal communication skills. Able to represent the team and communicate with professionalism, clarity, and positivity.
Organizational Skills
Excellent organizational and time management abilities. Able to juggle multiple priorities, meet deadlines, and deliver under pressure.
Problem-Solving Skills
Empathetic and solution-oriented approach to resolving member issues. Confident decision-maker who can think on their feet.
Attention to Detail
Keen eye for accuracy in documentation, communication, and customer service touchpoints.
Technical Skills
Proficiency in CRM tools, Microsoft Excel, and/or Google Sheets for data tracking, invoicing, and reporting.
Leadership & Relationship Building
Strong interpersonal skills with the ability to build and maintain relationships across departments and with fans.
Team Player
Enthusiastic, collaborative mindset with a commitment to supporting team goals and core values.
Personal Traits
Self-motivated, innovative thinker with a desire to improve processes, grow the membership program, and enhance the fan experience.
Schedule & Physical Requirements
Ability to work weekends, nights, and holidays as required. Comfortable working extended hours (up to 14-hour days). Must be able to lift 30–50 lbs and stand for extended periods.
Benefits & Compensation
- Annual salary
- Health benefits
- Matching 401(k) program
- Unlimited PTO requests*
- Social and group outings
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
