Job Offer/Description: Community Sales Account Manager
Reports to: Assistant General Manager
Responsibilities:
- Utilize training provided by Mallards to sell tickets for the Madison Mallards Baseball & Madison Night Mares Softball
- Develop new techniques to sell tickets, including community outreach, to multiple segments across community sales groups
- Utilize Mallards/Night Mares CRM system to track all customer interactions
- Manage existing ticket clients and develop new business ticket sales
- Develop new sales leads and actively prospect daily
- Seek referrals on every call
- Set meetings weekly with renewal and new business leads
- Maintain call logs on a daily, weekly and monthly basis
- Properly report all signed sales and outbound contracts through sales spreadsheets and staff sales trackers
- Upgrade and up sell clients into different categories and ticket packages.
- Meet or exceed weekly and monthly sales & call volume goals
- All other duties as assigned by the Assistant General Manager
- Utilize existing warm leads and prospect new leads through canvasing, cold calling and other innovative sales strategies
- Provide superior service to clients, existing ticket holders, prospects
- Attend year-round events throughout the community and be a brand ambassador while networking for new sales leads
- Service all group sales including contract fulfillment, providing marketing materials, routine follow-ups and final payment collections
- Participate in staff culture building events
Expectations:
- Work most Madison Mallards & Night Mares home games and additional special events
- Be a leader to all interns & seasonal staff members
- Abide by all terms of the Madison Mallards/Night Mares FT staff handbook
- Listed responsibilities while demonstrative, and are not complete or exclusive. Responsibilities may change and/or additional duties assigned at the discretion of management.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
