We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Inside Ticket Sales Rep
Location: Bismarck, ND
The Opportunity
At the Bismarck Larks, we believe ticket sales are more than a transaction—they're a chance to connect people to something bigger. As an Inside Ticket Sales Representative, you’ll play a key role in introducing fans, local organizations, and community groups to the experiences the Larks offer.
You’ll tell the story of baseball that goes beyond the game—where every outing is an unforgettable memory, every ticket is a chance to make a difference, and every fan becomes part of our Larks family. If you're passionate about community, love engaging people, and thrive in a high-energy environment, this is your opportunity to shine.
About the Bismarck Larks
The Bismarck Larks are a proud member of the Northwoods League—the largest organized summer collegiate baseball league in the world. Since 2017, we’ve built a reputation for innovation, fun, and unforgettable fan experiences. The league has produced more than 350 Major League Baseball players, but our true mission is creating moments that bring our community together.
Whether it’s through themed game nights, youth programming, fireworks shows, or giving back through outreach events, we’re here to use FUN to make a difference. It’s our calling—and our team lives and breathes that mission every day.
The Role: Ticket Sales Representative
We’re looking for a motivated, coachable, community-minded individual to help grow and support our fan engagement efforts. In this role, you’ll lead outreach to fans and local organizations, promote ticket packages, and deliver top-tier service to ensure every interaction with the Larks is a memorable one.
You’ll focus on building relationships, driving ticket sales, and helping people connect to our mission—whether it’s a family night at the ballpark, a company outing, or a community celebration.
Key Responsibilities
Sales & Outreach
- Make 60–80 calls per day to individuals, businesses, and community groups.
- Share the value of Larks experiences, from group outings to ticket packages.
- Close sales for group outings, mini-plans, flex packs, and full-season memberships.
- Serve as the primary point of contact for select fan accounts and renewal opportunities.
Community Engagement
- Represent the Larks at festivals, events, and community gatherings.
- Build relationships with schools, nonprofits, youth organizations, and local businesses.
- Introduce new audiences to the Larks through creative outreach and partnerships.
Customer Service & Game Day Support
- Assist with customer service on game days, ensuring fans have an exceptional experience from arrival to last pitch.
- Support pre-game and post-game setup and teardown, maintaining a clean and welcoming ballpark environment.
CRM & Reporting
- Maintain accurate records of sales activity, calls, and customer interactions in the CRM system.
- Track redemption rates, sales progress, renewals, and follow-up actions.
What Success Looks Like
Sales & Sellouts
- Driving ticket sales to contribute to full sellouts for key games and packages.
Retention & Renewals
- Consistently renewing mini-packs, season tickets, and group outings by demonstrating value and building relationships.
Engagement & Satisfaction
- Creating positive experiences that lead to high fan satisfaction, positive feedback, and increased referrals.
Database Accuracy
- Keeping CRM systems updated with clean, organized records and timely reporting of activity.
You’ll Thrive In This Role If You...
- Have strong communication and interpersonal skills
- Love connecting with people and building relationships
- Are a self-starter who is goal-oriented and highly coachable
- Are organized and able to manage multiple priorities
- Thrive in a fast-paced, high-energy, team-first culture
- Have experience (preferred but not required) in community outreach, customer service, event planning, or inside sales
Bonus Points If You Also Have:
- CRM experience (Salesforce, HubSpot, etc.)
- Previous experience in sports, hospitality, or live events
Our EPIC Culture
At the Larks, we live our core values in everything we do:
- Experience Obsessed – Every detail matters when it comes to the fan experience
- Positive Energy – Bring the hype. Uplift those around you
- Innovating Always – Embrace change, push boundaries, create WOW moments
- Community Minded – We win together by giving back
Compensation & Perks
- Base salary + commission (high earning potential)
- Health benefits package
- 401(k) matching program
- Unlimited PTO (vacation requests subject to approval)
- Career development and sales training
Ready to Join the Team?
If you're ready to start your career in sports, make a difference in your community, and help create unforgettable experiences for thousands of fans, apply today.
Let’s make FUN happen—together.
