Internship Overview: The Battle Creek Battle Jacks are offering an opportunity for current college students to gain real-world box office, ticket sales, and fan service experience while playing a key role in delivering one of the best fan experiences in collegiate summer baseball. This internship is designed for students interested in sports sales, customer experience, and live event operations who want hands-on responsibility and exposure to the business side of baseball.

About the Battle Creek Battle Jacks: The Battle Creek Battle Jacks are a proud member of the Northwoods League, the premier collegiate summer baseball league in North America. Based in Battle Creek, Michigan, the Battle Jacks operate like a professional minor league organization while maintaining a culture centered on teamwork, accountability, creativity, and community connection.

Our interns are essential members of our summer family. Box Office interns serve as the front line of the fan experience, helping fans navigate ticket options, resolving issues on game days, and building lasting relationships with our community at MCCU Field.

The Northwoods League features elite college players from across North America and operates at a professional level, using wooden bats, minor league–spec baseballs, overnight travel, and nightly games in front of thousands of fans.

Internship Dates

Start Date: On or around mid-May 2026
End Date: On or around mid-August 2026

Academic Qualifications

Declared major or minor in Sport Management, Professional Sales, Marketing, Business, or a related field
Other majors will be considered

Description of Responsibilities

Box Office & Ticket Sales

Complete comprehensive box office training, including ticketing system management, sales scripts, and customer service best practices
Sell tickets in person and by phone, including walk-up sales, group inquiries, and will call distribution
Develop a working knowledge of all ticket products, seating options, and stadium layouts
Handle customer service inquiries and resolve ticketing issues in a professional and timely manner
Collect and assist with organizing fan and ticketing data

Game Day Operations & Fan Experience

Serve as a welcoming, knowledgeable point of contact for fans on game days
Build strong customer relationships by delivering friendly, solution-oriented service
Support game-day operations at the box office and front gates

Community & Events

Staff off-site events, promotions, and community appearances as needed
Represent the Battle Jacks brand in a positive, professional manner

Additional Duties

Assist other departments as needed to support overall game-day success
Perform other duties and responsibilities as assigned by leadership

Desired Skills and Qualifications

Availability to work all Battle Jacks home games, including nights and weekends
Strong interpersonal and communication skills
Positive attitude with a willingness to learn and take initiative
Previous experience in sales or customer service is a plus but not required
Cash handling experience preferred
Ability to multitask and problem-solve in a fast-paced environment
Organized, reliable, and detail-oriented
Proficiency in Microsoft Office and Google Sheets preferred
Ability to work extended hours on game days

Additional Tasks May Include

Game day setup and breakdown
Fan interaction and engagement throughout the ballpark
Assisting with promotions and in-game entertainment
Supporting special events and community activations
Merchandise support and promotional content participation
General stadium support as needed

Compensation: This internship is structured as an educational and professional development experience. There is no hourly wage associated with the position. The intern understands that compensation is provided in the form of hands-on experience, training, and exposure to the operations of a collegiate summer baseball organization.

Housing & Living Expenses: Housing is not provided, and interns are responsible for arranging their own summer living accommodations. There are a variety of housing options available in and around Battle Creek, Kalamazoo, and greater Calhoun County during the summer. The organization will provide a monthly stipend of up to $600 (based on skills and experience) to help offset living expenses such as food, gas, and housing.

College Credit: College credit toward a major, minor, or general elective may be available, subject to the requirements of the intern’s academic institution.

Equal Opportunity Employer: The Battle Creek Battle Jacks are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, ancestry, height, weight, marital status, disability, genetic information, veteran status, or any other protected class under applicable law.