Position Overview:
The Ticket Operations Coordinator will support the overall ticket operations function, assisting with event builds, ticket fulfillment, customer service, box office operations, and general day-to-day ticketing needs. This role works closely with the Ticket Sales, Marketing, and Operations teams to help ensure seamless ticketing experience for fans and partners.
Essential Duties and Responsibilities:
- Assist with the creation and maintenance of events in the ticketing system
- Help fans onboard to new ticketing and loyalty platforms
- Build and manage price codes, plans, promotions, qualifiers, and holds
- Meet and exceed established annual sales goal as approved and agreed on by the AGM, Tickets and the General Manager
- Process season, group, hospitality, corporate partnership ticket orders
- Support the team with order entry, ticket fulfillment, payments, and mobile delivery
- Provide excellent customer service in-person, over the phone, and via email
- Serve as a resource on game days for ticket resolution, and customer service
- Execute and help with Group Sales Initiatives
- Maintain seating manifests and coordinate inventory across all ticket types
- Help fulfill internal ticketing needs, including holds and ticket donation requests
- Participate in event-day box office operations and assist in overseeing part-time staff
- Support any outside events as needed
- Help execute all ticket support requests
- Other duties as assigned
Qualifications:
- Ticketing experience or familiarity with Tickets.com system preferred
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Able to multitask and work effectively in a fast-paced environment
- Comfortable working independently and as part of a team
- Willingness to work evenings, weekends, and holidays as required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
