Hillsboro Hops

Hillsboro Hops

Concessions Supervisor

Hillsboro Hops - Part Time
Hillsboro · OR
Food/Beverage Management · Server/Concessions · Restaurant/Catering Management
About the Role

The Concessions Supervisor is responsible for the effective management and running of concessions, portables, and bar operations within Hops Stadium. The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event & location.

Essential Responsibilities

· Assist Concessions/Warehouse Managers on duty in preparation for event

· Performs opening and closing procedures for event

· Responsible for overseeing a staff of Concession Stand Leads, Cashiers, Concession Cooks, Bartenders & Sub Contractors. Responsible for communicating performance concerns according to company policy and practice to Concessions Managers

· Provides a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events

· Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met

· Possess a thorough working knowledge of all existing concessions locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access

· Provide direction and oversight to Concession Stand Leads, Cashiers, Concession Cooks, and Bartenders

· Responsible for monthly physical counting and reporting of inventory in concessions locations (includes portable carts/bars/concession stands)

· Ensure that all Hillsboro Hops & Northwest Roots Hospitality policies, procedures and practices are adhered to, including compliance related to alcohol service, food handling/sanitation guidelines, and general safety policies and procedures. Follow all federal/state/local guidelines with regarding to alcohol service. Report any compliance issues to Concessions Manager immediately

· Must show demonstrated ability to meet the company standard for excellent attendance

· Able to work evenings and weekends, as dictated by event schedule (six game homestands, concerts, etc.)

Skills and Experience

· High school diploma or equivalent

· Associates degree or greater from two-year college or technical school preferred

· One year related experience working in a supervisor capacity and/or as a trainer preferred

· OLCC Servers Permit and Food Handlers Certification

· Experience in basic food handling, sanitation, and customer service is preferred

· Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment

· Ability to speak clearly & read in the English language

· Ability to work well in a team-oriented, fast-paced, event-driven environment

· Possess a thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Hillsboro Hops, Northwest Roots Hospitality and Concessions operations

· Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

· Ability to handle cash accurately and responsibly

· Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality

Intellectual/social, physical demands and work environment

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Intellectual/Social demands: While performing duties of this job, the employee is frequently required to multi-task and prioritize work under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards or directions including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position requires constant use of interpersonal communication skills with co-workers, guests and management staff. Must be able to promote a positive employee climate and teamwork between a diverse population of employees. Position requires frequent ability to work on a task independently and frequently work as a part of a team for a variety of tasks. Ability to learn proper sanitation and cleaning techniques. The ability to frequently work with the general public in a stand is required.

Physical demands: While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation of product, feeling, and lifting. Employee will frequently push, pull carts of inventory and climb, stoop, kneel to reach supplies and product. Exposure to a loud event driven environment. Employees will frequently be required to lift up to 50 pounds and push/pull 150 pounds. Vision requires ability to constantly adjust focus, peripheral vision and close vision to stock product and operate equipment. The ability to frequently hear communication of others is a loud environment. Employee will be required stand or move about the building extensively and continuously on concrete floors.

Work environment: The duties of this position are performed both indoors and outdoors. The noise level in the work environment is usually moderate to loud depending on events in a stadium environment with thousands of guests in attendance. Consistently works in small workspaces or moves about in crowds of thousands of people. Occasional exposure and communication with intoxicated guests. This job description is subject to change.

Equal Opportunity Employer

Drug Free Workplace

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Do you reside within Hillsboro and/or the greater Portland Metro area?

  2. Are you willing to work unconventional hours, including nights, weekends and holidays?