Position Overview
Title: Merchandise Assistant
Supervisor: Merchandise Manager
Classification: Hourly / Seasonal / Non-Exempt $15.92/hour
The Merchandise Assistant plays a crucial role assisting the Merchandise Manager in fan giveaways and supporting all aspects of Thunder retail operations. This person will be crucial to the day-to-day operations of the Thunder Company Store and will be responsible for the management of the game-day staff and ensuring a well stocked, fan-friendly environment. Ideally this person will be passionate about baseball, putting fans first, and ensuring that everyone who comes to the store leaves having had the best experience possible.
Responsibilities
- Assist the Merchandise Manager with day-to-day operations, including on-field uniform distribution, giveaway and promotional item distribution, receiving merchandise.
- Operations of the team store during games and events.
- Lead game-day staff.
- Provide outstanding customer service, assisting fans with merchandise selection, sizing, and purchases.
- Process sales transactions accurately using a POS system and handle credit card payments.
- Unpack and organize merchandise inventory, ensuring proper stocking levels and storage.
- Monitor inventory levels and assist with regular stock counts and inventory reconciliation.
- Assist with the fulfillment of online merchandise orders, including picking, packing, and shipping.
- Maintain a clean, organized, and safe retail environment.
- Support game day setup and breakdown of merchandise locations.
- Other duties assigned.
Qualifications
Required:
- High School Diploma or equivalent, Bachelor Degree preferred.
- Demonstrated ability to provide excellent customer service in a fast-paced environment.
- Basic math skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift/carry up to 25-50 pounds.
- Strong organizational skills and attention to detail.
- Passion for sports and providing an exceptional fan experience.
Preferred:
- Current student, or recent graduate
- Experience working in a sports or entertainment venue.
- Previous retail, customer service, or merchandise experience.
- Familiarity with Point-of-Sale (POS) systems.
- Experience working in a sports or entertainment venue.
This position will be full time from May 2026 - September 2026.
Working Conditions
This role operates in a retail environment, which may include working outdoors at kiosks in various weather conditions. It requires standing for long periods, walking, bending, lifting, and carrying merchandise. The position involves working during irregular hours, including nights, weekends, and holidays, particularly during the baseball season.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
