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Director of Ticketing - Sioux Falls Canaries (Sioux Falls · SD)

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Ticket Operations: Box Office Database Administration
POSITION TITLE:  Director of Ticketing
DEPARTMENT:  Ticketing Operation and Administration
REPORTS TO:  Executive Vice President
STATUS:  Exempt
 
POSITION SUMMARY (PURPOSE OF POSITION):  Leadership, Ticketing, Administration
 
DUTIES & RESPONSIBILITIES:
  • Communicates with internal departments to ensure accurate ticket builds for all events
  • Monitors all transactions – presale, day of game, etc.
  • Contract management 
    • Monitor all contracts for all ticket packages, sponsorship, group sales and manage all payment plans associated with each 
  • Take initiative with each member of the sales team so that contracts are being executed upon
  • Work directly with the Director of Sales to manage sales pipeline and forecasting week to week with sales and contracts incoming
  • Manage the ticket office – day of game and organizationally to prepare for homestands throughout the summer
  • Own and manage our iteration of Ticketmaster with regards to reporting, accurate ticket counts, and trueing up contracts and attendance numbers daily
  • Helps settle financials with direction from EVP and accounting team
  • Other duties as assigned by Executive Vice President and Vice President of Baseball and Stadium Operations
 
DESIRED OUTCOMES:
  • Create a ticketing office that is efficiently run alongside all departments 
    • Hold sales staff accountable to tracking, follow-up and deadline responsibilities 
  • Be a bright and outgoing representation of the organization to all that walk through the door
REQUIRED QUALIFICATIONS: Must meet the following minimum requirements
  • Bachelor’s Degree from accredited university
DESIRED QUALIFICATIONS:
  • Innovative and enthusiastic – able to think outside the box
  • Proven ability to meet deadlines and follow procedure
  • Experience with Ticketmaster
  • Experience with QuickBooks
WORK SCHEDULE:  
  • Special game day duties will require weekend work and/or evening scheduling