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Intern, Ticket Operations
About the Minnesota Twins:
At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage printing of group ticket batches and ensure accurate ticket processing.
- Help oversee the shipping process of all tickets.
- Provide direct support to game day staff during all ticketed events.
- Recognize and respond to customer complaints and take appropriate action to resolve ticket issues.
- Collaborate with department leaders to identify opportunities to positively impact or enhance the game day experience for our guests.
- Co-manage community outreach programs such as Commissioner’s Initiative and TwinsCare.
- Work with the Community Engagement team to support all ticketing items related to these programs.
- Provide direct support to the Ticket Sales and Service team by actively managing the share inbox (processing payments, adjusting orders, solving customer issues, etc.)
- With a high level of attention to detail, validate all ticket purchase links for functionality and accuracy prior to activation.
- Assist with all special events such as State High School Tournaments, Concerts, and other non-Twins baseball ticketed events.
- Ensure ticket windows are fully equipped and operational for game day and validate Go Ahead Entry monoliths.
- Attend various company meetings along with weekly Ticket Operations department meetings.
- Assist Fan Services/Call Center during peak business hours.
- Support the Ticket Operations staff as needed.
Essential Knowledge, Skills, and Abilities:
- Basic understanding of accounting concepts.
- Ability to multi-task and meet deadlines with accuracy and timeliness in high pressure situations.
- Excellent communication and customer service skills.
- Ability and willingness to work evenings, weekends, and holidays as required.
- Respect for intradepartmental relationships.
- Strong work ethic and willingness to think outside the box with an exploration mindset and integrative approach.
- High level of interpersonal skills and the ability to effectively communicate with a wide range of departments, seniority levels and personalities.
- Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (Microsoft Word, Excel, and PowerPoint)
Time Commitment: March 2026 - October 2026.
Hours: 40 hours/week.
Compensation: Hourly rate of $18.00/hour.
Applications Closing: October 6th. (Subject to change based on candidate volume; early submission is encouraged)
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