Intern, Technology Service Desk
About the Minnesota Twins:
At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide first-level technical support for end users via phone, email, chat or in-person.
- Assist with troubleshooting hardware, software, and network connectivity issues.
- Log, track, and update support requests in the ticketing system.
- Escalate more complex issues to senior IT staff when necessary.
- Support accounts setup and password resets for new and existing users.
- Assist with installing, configuring, and updating software and applications.
Required Experience and Education:
- Basic knowledge of computer hardware, operating systems (Windows, macOS, Linux), and mobility devices.
Essential Knowledge, Skills, and Abilities:
- Familiarity with Microsoft Office 365, email clients, and common business applications.
- Understanding of networking basis (Wi-Fi, VPN, IP addressing).
- Experience with troubleshooting software and hardware issues.
Time Commitment: January 2026 - October 2026.
Hours: 40 hours/week.
Compensation: Hourly rate of $18.00/hour.
Applications Closing: September 22nd. (Subject to change based on candidate volume; early submission is encouraged)
*Please note that this is NOT a software development role*
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