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Guest Services
About the Minnesota Twins:
At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.
Position Summary:
The Guest Services team at the Minnesota Twins ensure a positive fan experience by assisting with seating, providing information, and addressing inquiries. Responsibilities include crowd management, ticket support, and contributing to a vibrant stadium atmosphere.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Directing guests outside the facility regarding entry procedures.
- Welcoming guests as they enter the facility.
- Scanning ticket at gate entrances.
- Passing out promotional items.
- Assisting guests with disabilities to and from gates/seats.
- Providing guests wayfinding information.
- Checking tickets at restricted access points.
- Performing safety checks.
- Working inside an elevator to assist guests with wayfinding and ballpark access.
- Answer questions regarding Target Field amenities, services, and policies/procedures.
- Reporting first-aid, housekeeping, and security incidents via communication device.
- Communicating effectively with Team Leaders, Supervisors, and management.
- Work together as a team with fellow staff.
- Acting as an ambassador for Twins baseball.
- Other various Guest Services duties as needed.
Required Experience and Education:
- Ability to work a minimum of 40 events during season – including 10 Friday/Saturday/Sunday games in June/July/August.
- Ability to work special event requirement, varies by event schedule (1 of 2, or 2 of 3-4).
- Ability to work a shift of approximately 6.5 hours.
Essential Knowledge, Skills, and Abilities:
- Excellent interpersonal and communication skills.
- Organized and detail-oriented.
- Outgoing, creative, enthusiastic, and passionate about Twins baseball and assisting guests of Target Field.
Physical Requirements:
- Ability to lift items weighing as much as 25 pounds.
- Ability to work in a seated position for an extended period of time.
- Ability to stand for an extended period of time.
- Ability to walk stairs repeatedly during shift.
- Must be comfortable walking to navigate the facility.
- Must be able to be productive in a work environment where the noise level can be high at times.
- Specific vision abilities include close vision and the ability to adjust focus.
- Must be able to work extended hours and/or weekends as required by deadlines and event scheduling.
Compensation: Hourly rate of $18/hour.
