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Coordinator, Membership Service & Rewards
About the Minnesota Twins:
At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.
Position Summary:
The Membership Service & Rewards Coordinator supports the Minnesota Twins' Membership Rewards program by maintaining the MyTwins Rewards platform, delivering memorable member experiences, and providing exceptional service to ticket customers. You'll help execute member events and benefits, support ticket sales operations, and collaborate across the Ticket Sales & Service team to meet departmental goals. This is a hands-on role that requires strong organization, communication, and customer service skills, with flexibility to work evenings, weekends, and game days.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Platform & Benefits:
- Build, maintain, and update inventory and opportunities in the MyTwins Rewards platform.
- Manage databases related to member benefits and track redemption/activity.
- Coordinate distribution of member benefits and reward fulfillment.
Member Events & Experiences:
- Support planning and on-site execution of MyTwins member events (pre-game, in-game, post-game, and non-game day events).
- Assist with game-day operations related to membership experiences.
- Assist with onboarding new members to ensure a smooth transition from sales to service.
Sales & Service Support:
- Provide high-quality customer service via phone, email, chat, text, and in person.
- Monitor phone queues and multiple email inboxes; respond promptly and empathetically to customer inquiries about MyTwins Rewards, Sweepstakes and Memberships.
- Provide call-center overflow support during high-volume periods and route or escalate complex issues to the appropriate teams for timely resolution.
- Support ticket sales staff with order processing, ticket distribution, CRM and ticket-system data entry, and sales collateral fulfillment.
- Assist with customer service recovery and retention initiatives.
Cross-Functional & Administrative:
- Adhere to CRM and internal process standards; maintain accurate records and reporting.
- Work collaboratively across Ticket Sales & Service and other departments to meet goals.
- Perform other related duties as assigned.
Required Experience and Education:
- High School Diploma or GED equivalent.
- 1 year of related sales or service experience, preferably in the sports industry.
Preferred Experience and Education:
- Bachelor's degree.
- Prior sales and/or customer service experience.
- Prior events experience.
Essential Knowledge, Skills, and Abilities:
- Excellent relationship building and people skills, with the ability to interact effectively with internal and external clients at all levels within the organization.
- Superior verbal and written communication skills.
- Proficient computer skills including experience with MS Office products such as Word, Excel, and Outlook.
- Committed to service excellence and customer satisfaction.
- Ability to multi-task and meet required deadlines.
- Assertive, confident, persistent, and results-oriented.
- Team player with excellent interpersonal skills.
- While looking to succeed personally, you must be able and interested in supporting a team environment and adhering to the Ticket Sales & Service department's objectives, goals, and mandates.
- Familiarity with event ticketing systems and CRM systems.
- Available to work flexible hours including holidays, evenings, and weekends.
Physical Requirements:
- Ability to lift items weighing as much as 25 pounds.
- Must be able to work in a seated position for majority of workday, in addition to standing at Members service booth/events during games.
- Must be able to be productive utilizing a computer, keyboard and telephone.
- Must be able to be productive in a work environment where the noise level can be high at times.
- Specific vision abilities include close vision and ability to adjust focus.
Compensation: Hourly rate of $17/hour in 2025 and $18/hour in 2026 with an anticipated commitment of 32 hours per week. This position will also be eligible for an annualized incentive target of $15,000, based on meeting sales goals. There is an ability to earn additional compensation for overachievement. This position would be eligible to enroll in our Medical Value plan.
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