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Associate, Tour Operations
About the Minnesota Twins:
At the Minnesota Twins, we are driven by a singular purpose – to up the game, on the field and off. Unwavering in our commitment to deliver championships and be a force for good, our innovative, diverse and incredibly talented team is creating new ways to win, to uplift and to unite. We are proud to be Minnesota’s baseball team. We believe in our power to create positive change. We are setting the standard for a modern sports and entertainment brand that shapes a better tomorrow for all.
Position Summary:
The Minnesota Twins are seeking a bright, motivated person to coordinate and administer the Target Field Tours program. The ideal candidate will have a passion for hospitality, education, and a drive to create memorable experiences. This role will support our part-time staff and work closely with departments across the organization, such as Technology, Target Field Events, Ballpark Operations, Finance, Ticket Office, and Community Engagement.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Be a gracious host to Target Field guests, potential clients, and external partners.
- Provide a consistent level of service and create a welcoming environment.
- Confidently speak in front of large visitor groups, describe points of interest, and respond to questions.
- Coordinate product, events and content email campaigns, including copy, scheduling, and database management.
- Create spreadsheets, perform analysis, and summarize results.
- Organize logistics and support Ballpark Tours and the Learning Through Baseball program preparation.
- Assist with creating accurate invoices and payment receivables.
- Ensure compliance with Health and Safety laws and standards.
- Perform a variety of administrative tasks to support the management team.
Required Experience and Education:
- Educational background, or comparable experience, in Education, Communications, Hospitality, Tourism, or another related field.
- Experience in giving tours, customer service, and/or employee supervision.
- Demonstrated passion for learning, growth, education, and hospitality.
- Aptitude to engage with customers in a high energy environment.
- Must have experience and skills in programs such as Microsoft Word and PowerPoint.
Essential Knowledge, Skills, and Abilities:
- Detail-orientation with excellent organizational skills and the ability to excel at multi-tasking and working under pressure.
- Ability to communicate in a collaborative manner with other employees.
- Ability to work a flexible schedule which can include weekdays and special events.
- Ability to work constructively in a fast-paced environment.
- Maintain a professional personal appearance, attitude, and work behavior at all times.
- Friendly and nurturing disposition.
- Flexibility and adaptability are required.
Preferred Knowledge, Skills, and Abilities:
- The ability to speak in other languages is a plus.
Physical Requirements:
- Must be able to lift items weighing as much as 25 pounds.
- Must be able to work standing or in a seated position during the workday.
- Must be comfortable walking to navigate the facility to access the office, storage room, etc.
- Must be able to be productive in a working environment where the noise level can be high at times.
- Must be able to work extended hours as event scheduling may dictate.
Compensation: Hourly rate of $20/hour with an anticipated commitment of 32 hours per week. This position would be eligible to enroll in our Medical Value plan.
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