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Command Center - Milwaukee Brewers (Milwaukee · WI)

Milwaukee Brewers jobs
Sports Jobs in Milwaukee · WI
Facility Operations/Event Staff: Game Day/Event Staff
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Overview
Summary   Receives and dispatches emergency and routine calls/text messages for event service, police, fire, ambulance, and other emergency services inside and outside American Family Field, including parking lots by performing the following duties.
 
Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.
  • Receive and screen incoming calls and text messages for event service, law enforcement, fire, medical, cleaning, parking, or other emergency and non-emergency services
  • Question callers to determine location and seriousness of emergency and necessary response
  • Operate two-way radio and/or other communications equipment to dispatch and relay instructions or information to remote units such as Event Services, law enforcement, fire, medical, cleaning, parking and other personnel units
  • Log call information into computer dispatch system. Information may include incident date, incident time, incident detail, and disposition of incident
  • Monitor remote cameras and other systems used to detect illegal entry, suspicious activity, fan misconduct, and maintain security
  • Enter information, updates, and retrieve information from a variety of computer systems
  • Assists in investigations as needed by retrieving and providing incident details
  • Monitor social media platforms by utilizing dedicated monitoring software
 
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Ability to remain calm and collected in a busy, high paced environment 
  • Ability to multi-task and effectively carry out job duties and responsibilities listed above
  • Ability to give clear and concise instructions to multiple units while working under pressure and/or emergency situations
  • Maintain sense of urgency during emergency situations 
  • Knowledge working with network camera systems strongly preferred 
  • Security and/or law enforcement experience strongly preferred
 
Education and/or Experience
One year certificate from college or technical school; one to three years related experience and/or training; or equivalent combination of education and experience.
 
Computer Skills  
To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, Outlook, and Internet Explorer.  Must be able to learn and adapt to new computer systems promptly.
 
Language Skills                                                 
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to fans, contractors, and other employees of the organization.
 
Mathematical Skills                                                      
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 
Reasoning Ability      
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
            
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
 
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. 
The employee is occasionally exposed to moving mechanical parts. 
The noise level in the work environment is usually moderate.
 
Work Hours                                                      
Hours vary according to the game and event schedule.  Must have availability to work most games and special events.  Maximum of 30 hours per week.