Position Overview
The Usher position is responsible for providing exceptional customer service while ensuring a safe, welcoming, and enjoyable experience for all guests attending events at the ballpark. Ushers play a critical role in creating a positive fan experience by assisting with seating, enforcing stadium policies, and serving as the first point of contact for guest needs.
Essential Duties and Responsibilities
- Greet and welcome fans as they arrive at assigned areas of the stadium.
- Assist guests in locating seats, providing accurate directions, and answering questions regarding stadium amenities and services.
- Monitor assigned seating sections to maintain a safe and enjoyable environment.
- Enforce stadium policies and procedures, addressing inappropriate behavior or escalating issues to security as needed.
- Provide assistance during emergencies, including evacuations and severe weather procedures.
- Respond to guest inquiries, concerns, and complaints in a professional and courteous manner.
- Collaborate with other staff members to ensure efficient crowd flow throughout the ballpark.
- Maintain cleanliness in assigned areas and report any maintenance issues promptly.
- Support promotional activities, theme nights, and other special events.
- Perform additional duties as assigned by management.
Qualifications
- Excellent interpersonal and communication skills.
- Strong customer service orientation with the ability to remain calm and professional in high-pressure situations.
- Ability to stand for extended periods of time and navigate stairs frequently.
- Comfortable working outdoors in various weather conditions.
- Prior experience in customer service, hospitality, or event operations preferred.
- Must be available to work evenings, weekends, and holidays throughout the baseball season.
Work Environment
- Work is primarily performed outdoors in stadium seating areas.
- Exposure to large crowds, noise, and varying weather conditions.
- Fast-paced, customer-focused environment requiring flexibility and attentiveness.
- Seasonal role (April–September, including potential playoff dates).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
