Position Overview
The Ticket Taker / Bag Checker is responsible for providing a safe, efficient, and welcoming entry experience for all guests attending events at the ballpark. This position plays a key role in guest services and safety by validating tickets, inspecting bags, and enforcing stadium entry policies with professionalism and courtesy.
Essential Duties and Responsibilities
- Ticketing
- Greet fans in a friendly and professional manner as they arrive at the stadium.
- Collect, scan, and validate tickets at entry points.
- Ensure only authorized guests are admitted into the facility.
- Bag Check & Security Screening
- Inspect bags and personal items to identify prohibited items in accordance with stadium policies.
- Communicate stadium policies clearly and courteously when addressing restricted items.
- Coordinate with security staff on safety or security concerns at entry gates.
- Guest Assistance
- Provide directions and answer questions regarding seating locations, amenities, and stadium policies.
- Assist with crowd flow to maintain safe and orderly gate operations.
- Report guest issues, security risks, or operational concerns to supervisors promptly.
- General Duties
- Support special promotions and gate activities as assigned.
- Assist with emergency procedures, including evacuations and severe weather protocols.
- Perform other duties as directed by stadium management.
Qualifications
- Strong communication and interpersonal skills.
- Friendly, customer-focused attitude with the ability to enforce policies respectfully.
- Comfortable conducting bag inspections with professionalism.
- Ability to stand for extended periods of time and work outdoors in varying weather conditions.
- Prior experience in customer service, hospitality, or event operations preferred.
- Must be available to work evenings, weekends, and holidays during the baseball season.
Work Environment
- Work performed outdoors at stadium gates.
- Exposure to large crowds, noise, and changing weather conditions.
- Seasonal position (April–September, including potential playoff dates).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
