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Membership Experience Executive with Miami Marlins in Miami · FL

Miami Marlins jobs
Sports Jobs in Miami · FL
Ticket Sales and Services: Client Relations/Customer Service
Position Summary: 
The Membership Experience Executive is a full-time position with a focus on season ticket renewals and generating new business through developing strong relationships with Miami Marlins Season Ticket Members.
Essential Functions: 
Non Game Day Duties 
  • Meet or exceed annual goals 
  • Set a minimum of three appointments per week 
  • Provide excellent customer service to current and potential clients over the phone and in person 
  • Maintain accurate and detailed records of all current clients with our CRM system 
  • Inviting current clients and prospects to renewal/networking events 
  • Developing and growing relationships with current clients 
  • Growing the base of our current Season Ticket Member accounts 
  • Outbound call campaign to all current clients 
  • Assist Account Executives with Season Ticket Members customer service issues 
  • Responsible for working Season Ticket Member events 
  • Answer Season Ticket Services emails and handle customer complaints 
  • Coordinate the process of receiving and tracking all of the customer complaints and questions 
Game Day and Event Duties 
  • Responsible for working the Season Ticket Member areas at Marlins Park 
  • First line of escalated customer service challenges and complaints, makes decisions, and further escalates situations as needed 
  • Coordinates Game Day Season Ticket Member activities 
  • Make in-game seat visits 
  • Work closely with the Guest Services Staff to ensure great customer experiences 
  • Responsible for working all events at Marlins Park as scheduled 
  • Responsible for working all Marlins Season Ticket Member events 
Qualifications & Requirements: 
  • Strong organizational, time-management, excellent oral and written communication, and problem solving skills 
  • Strong interpersonal skills required 
  • Ability to multi-task 
  • Individuals must be coachable and possess a positive attitude 
  • Proficient computer skills including Microsoft Office, experience with ProVenue a plus 
  • Be comfortable making cold calls on the phone 
  • Ability to maintain a flexible work schedule (holidays, evenings) 
  • Deliver exemplary customer service 
  • Bilingual (English/Spanish) a plus 
Suggested Education & Experience Guidelines: 
  • College Degree – Bachelor’s degree from an accredited college or university 
  • A minimum of one (1) year experience in a sales, customer service or ticket office role preferred. 

Benefit Information
Medical PPO/Dental PPO/Life/Disability Insurance
Vacation and personal paid time off
401K plan plus employer matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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