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Guest Experience Internship - Miami Marlins (Miami · FL)

Miami Marlins Jobs
Jobs in Miami · FL
Facility Operations/Event Staff: Game Day/Event Staff
Position Summary:  
During the paid internship, this individual will provide first class service to all guests that visit loanDepot park.  The Guest Experience team is responsible for ticketing, directing guests, providing guests accurate information, general park operations, and providing the best overall guest experience.
Essential Functions:
  • Be proactive and friendly in greeting and assisting our guests with various inquiries throughout loanDepot park. 
  • Exhibit a friendly, guest service-oriented attitude and professional appearance at all times.
  • Assist guests with locating seats and escorting guests to their seat, if necessary, in a professional manner.
  • Assisting with access control, ensuring all guests are in their proper locations when seated.
  • Assume ownership in resolving guest challenges around the stadium (e.g. prohibited items, bag rules, ticket/seating issues, altercations).
  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests.
  • Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
Qualifications & Requirements:

  • Availability to work a minimum of 80% of ALL loanDepot park events, which includes all Miami Marlins home games, Monster Jam, concerts, and more. This may include weeknights, weekends, and holidays.
  • Hospitality industry experience a plus.
  • Customer service experience (entry level or supervisory) preferred but not required.
  • Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills
  • Requires attention to detail and the ability to adapt to changing and difficult situations.
  • Must have the ability to anticipate needs, assess situations and act accordingly.
  • Fluent in English, Spanish beneficial.

  • Paid Training
  • Free Parking for all games and events
  • Discounted Employee Meals
  • Discount at the Team Store
  • Per each homestand eligible for Home Run Hitter Recognition Program
  • End of Season Celebration
  • Years of Service Recognition Program
  • Referral Program Bonus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.