Position Summary
The Guest Experience Event Staff Supervisor plays a key role in delivering exceptional service to all Guests during Miami Marlins home games and special events at loanDepot park. This position provides on-site leadership and operational support to the Guest Experience Department, ensuring smooth event operations, staff coordination, and a positive fan experience throughout the venue.

Essential Functions
Exterior Responsibilities (including, but not limited to):
·         Supervise and support a designated team of ticket takers and other exterior Guest Experience staff.
·         Assist ticket takers with ticket scanners and resolve Guest entry issues.
·         Enforce all loanDepot park entry policies and procedures.
·         Prepare and distribute ticket scanners and radios prior to staff arrival.
·         Assist with stroller check-in operations.
·         Support promotional giveaway distribution at venue entrances on designated dates.
Interior Responsibilities (including, but not limited to):
·         Supervise ushers, elevator attendants, and escalator attendants.
·         Conduct regular check-ins with staff to provide guidance and address Guest concerns.
·         Coordinate and schedule staff breaks to maintain proper coverage during events.
·         Enforce all loanDepot park rules and procedures.
·         Assist with pre-game briefings for usher staff.
·         Support Game Day operations as assigned, including box office support, premium entrances, seating assistance, and fan engagement initiatives (e.g., surprise and delight moments).
Additional Responsibilities:
·         Train staff on ticket verification, customer service standards, and venue layout.
·         Manage escalated Guest issues and complaints professionally and efficiently.
·         Maintain clear communication with event organizers, security, and internal departments to ensure seamless operations.

Qualifications & Requirements
·         Ability to work effectively in high-pressure environments with large crowds.
·         Strong conflict resolution skills and the ability to manage confrontational situations calmly.
·         Reliable and flexible availability, including approximately 92% of Marlins home games, evenings, weekends, and holidays.
·         Ability to work both indoors and outdoors and remain standing for extended periods.
·         Self-motivated with the ability to work independently and as part of a team.
·         Ability to perform physical tasks, including heavy lifting.

Education & Experience
·         High school diploma or GED required; college coursework or degree preferred.
·         Fluency in both English and Spanish is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.