Company Overview
At the Miami Marlins, we make waves — on and off the field.
We’re built for sustainable success thanks to our commitment to be great teammates, bold innovators, and thinking long-term. These three pillars guide us in championing a winning culture across the organization. The work we do doesn’t just impact our team — it reaches fans and communities across South Florida.
Position Summary
The Front of the House Team Member is responsible for delivering excellent guest service during on-site catered events and daily food service operations. This role serves as the primary point of contact for guests, ensuring a welcoming, professional experience while maintaining presentation, service standards, and cleanliness.
Essential Functions
• Set up, maintain, and break down front-of-house areas for catered events and service periods
• Greet guests in a friendly, professional manner and provide excellent customer service
• Serve food and beverages according to service standards and event guidelines
• Monitor food presentation, portioning, and replenishment during service
• Maintain cleanliness and organization of service areas, dining spaces, and guest-facing stations
• Assist with event flow and guest needs to ensure a smooth service experience
• Follow all food safety, sanitation, and hygiene standards
• Communicate effectively with kitchen and event staff to support service timing and quality
• Assist with restocking supplies, service ware, and beverages
• Adhere to company policies, dress code, and professional appearance standards
Our Values
We Are Great Teammates
• Supports and encourages colleagues.
• Provides and receives feedback without judgement or ego.
• Holds one another to a high standard.
• Assumes positive intentions from others.
We Are Innovators
• Embraces a growth mindset.
• Challenges conventional wisdom.
• Pushes boundaries and doesn't accept impossible.
• Asks why and asks why not.
We Think Long-Term
• Asks: what can I do today that will pay off a year from now?
• Eschews instant gratification for bigger benefits in the future.
• Always trying to think three steps ahead.
Skill Requirements & Experience Guidelines
• Previous front-of-house, catering, hospitality, or customer service experience preferred
• Strong interpersonal and communication skills
• Professional demeanor with a guest-first mindset
• Ability to work efficiently in a fast-paced, event-driven environment
• Team-oriented, reliable, and punctual
• Basic knowledge of food service and sanitation practices
• Knowledge of food safety regulations and allergen management
• Bilingual (Spanish/English) preferred but not required
Work Environment
• Must be available to work a flexible schedule including nights, weekends, and holidays
• Ability to lift up to 50 lbs. and stand for extended periods
• Requires daily interaction with professional athletes, coaches, and staff; professionalism, discretion, and a high level of respect are essential
• Must consistently demonstrate a customer service mindset, with the ability to anticipate needs, respond to feedback, and contribute to a positive clubhouse and staff environment
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
