Work Location: This role may be assigned to one of our affiliate locations — Beloit, WI; Jacksonville, FL; Pensacola, FL; or Jupiter, FL — based on team needs.
Position Summary:
The Clubhouse Concierge is responsible for managing all aspects of team travel, maintaining the positive environment in the clubhouse, and ensuring players’ needs are met both on and off the field. This role ensures smooth operations related to team logistics, player movement, and team morale, while supporting the daily functioning of the clubhouse.
Key Responsibilities:
February through October:
• Team Travel Management: Coordinate all aspects of team travel, including booking flights, arranging accommodations, and organizing transportation to and from games. Ensure players and staff have everything they need for a smooth travel experience.
• Player Movement Logistics: When player moves occur, manage all flight bookings and travel arrangements to ensure smooth transitions for players to their new destinations.
• Clubhouse Atmosphere: Foster a positive and energetic environment in the clubhouse, ensuring players have a welcoming space to prepare for games and relax during off-hours. Keep team morale high by creating a comfortable, positive atmosphere.
• Daily Meals: Manage daily meal schedules and coordinate catering services to ensure players receive nutritious meals during home and road games.
• Laundry & Upkeep: Oversee clubhouse laundry duties, ensuring players' gear and uniforms are clean and ready for use. Maintain cleanliness and organization of the clubhouse area, ensuring it remains in top condition.
November through January:
• Off-Season Initiatives: Assist with any off-season team initiatives or projects as needed, supporting the organization’s goals during the offseason.
• Dominican Republic Instructs Support: Assist with the coordination and management of instructional programs held in the Dominican Republic, ensuring travel, accommodations, and logistics run smoothly for all involved.
• Continued Clubhouse Maintenance: Ensure the clubhouse remains well-maintained during the off-season, including inventory management, cleaning, and preparation for the new season.
Off-Season Camp: You may be asked to participate in an off-season instructional camp, which will provide an opportunity to further develop your skills and prepare for the upcoming season.
Job Requirements:
· Bachelor’s degree in Sports Management, Hospitality, Business Administration, or related field (or equivalent experience).
· 2–4 years of experience in team operations, hospitality, or travel coordination (experience in professional sports a plus).
· Strong organizational and multitasking skills with the ability to manage complex logistics.
· Excellent interpersonal and communication skills; service-oriented with a positive attitude.
· Problem-solving ability to handle last-minute changes and travel issues.
· Proficiency with booking platforms, spreadsheets, and office software (MS Office, Google Workspace).
· High level of discretion and professionalism when handling confidential matters.
· Flexible schedule with ability to work evenings, weekends, and holidays.
· Culturally aware and adaptable, especially for international programs (e.g., Dominican Republic).
· Ability to lift/move equipment and laundry as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
