The Baseball Events Guest Experience Temp Staff role serves as a liaison between the Miami Marlins, loanDepot park, World Baseball Classic and our guests to ensure Exceptional Service is delivered at all times during the baseball games being held at the stadium. This role supports ticketing, housekeeping, guest flow, general park operations, and the overall guest experience during the World Baseball Classic.
This is a temporary position running from March 1, 2026 through April 1, 2026, supporting World Baseball Classic games and related events at loanDepot park.
Scheduled Games to Be Worked
Team Members in this role must be available to work the following games and events:
Pool Play
- March 6, 2026 – 12:00 PM ET: Netherlands vs. Venezuela
- March 6, 2026 – 7:00 PM ET: Nicaragua vs. Dominican Republic
- March 7, 2026 – 12:00 PM ET: Nicaragua vs. Netherlands
- March 7, 2026 – 7:00 PM ET: Israel vs. Venezuela
- March 8, 2026 – 12:00 PM ET: Netherlands vs. Dominican Republic
- March 8, 2026 – 7:00 PM ET: Nicaragua vs. Israel
- March 9, 2026 – 12:00 PM ET: Dominican Republic vs. Israel
- March 9, 2026 – 7:00 PM ET: Venezuela vs. Nicaragua
- March 10, 2026 – 7:00 PM ET: Israel vs. Netherlands
- March 11, 2026 – 8:00 PM ET: Dominican Republic vs. Venezuela
Knockout Round
- March 13, 2026 – 6:30 PM ET: Runner-up Pool C vs. Winner Pool D (Quarterfinal)
- March 14, 2026 – 9:00 PM ET: Runner-up Pool D vs. Winner Pool C (Quarterfinal)
- March 15, 2026 – 8:00 PM ET: Winner QF TBD vs. Winner QF TBD (Semifinal)
- March 16, 2026 – 8:00 PM ET: Winner QF TBD vs. Winner QF TBD (Semifinal)
- March 17, 2026 – 8:00 PM ET: Winner SF1 vs. Winner SF2 (Championship)
Additional Events
- Friday, March 27, 2026 – 7:10 PM ET – Miami Marlins Home Opener vs Colorado Rockies
- Saturday, March 28, 2026 – 4:10 PM ET – Miami Marlins vs Colorado Rockies
- Sunday, March 29, 2026 – 1:40 PM ET – Miami Marlins vs Colorado Rockies
Essential Functions
- Be proactive and friendly in greeting and assisting guests with inquiries at all points of contact
- Exhibit a friendly, guest service–oriented attitude and professional appearance at all times
- Assist guests with locating seats and escort guests as needed
- Support access control and ensure guests are in proper seating locations
- Take ownership of resolving guest concerns throughout the stadium (e.g., prohibited items, seating issues, guest conduct)
- Maintain knowledge of stadium operations and ticketing policies
- Be knowledgeable of points of interest available for guest enjoyment
- Communicate effectively with guests and fellow Team Members
This description outlines the general nature and level of work performed and is not intended to be an exhaustive list of duties.
Qualifications & Requirements
- Availability to work a minimum of 80% of all scheduled World Baseball Classic events during the assignment period
- Ability to work weeknights, weekends, and holidays
- Hospitality or customer service experience preferred but not required
- Positive attitude with a passion for delivering world-class service
- Strong communication and interpersonal skills
- Ability to adapt to fast-paced and changing situations
- Fluent in English; Spanish beneficial
- Must be 18 years of age or older
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
