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Angels Baseball -Seasonal Part-Time, Guest Relations Attendant with Los Angeles Angels in Anaheim, CA

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Sports Jobs in Anaheim, CA
Facility Operations/Event Staff: Event Guest Relations
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Guest Relations Attendants will be available in designated areas and stations within the ballpark to provide superior customer service for all fans of Angels Baseball and guests of Angel Stadium. These locations will include, but are not limited, to the Guest Relations Office, Satellite Kiosks, Entrance Gates and other stations or immediate locations within or around the ballpark as deemed necessary.  Guest Relations Attendants are cross-trained, scheduled and rotated through each discipline listed below so as to ensure maximum customer service and that all fans, suite holders and guests’ needs are fulfilled. This is part time, non-benefited, non-union position. **This position, when scheduled, will temporarily provide coverage in the front office reception area during regular business hours (typically from 8:30 am to 5:30 pm)**

Duties:
All Guest Relations Attendants must be friendly and attentive to the needs of the fans and guests.  They must be able to address multiple guest concerns in a professional yet sympathetic manner, utilizing complaint forms when necessary. This position will be required to be aware of many facets involving baseball and the ballpark; including event schedules, food items available/location, merchandising locations, Security, First Aid, etc. All Guest Relations Attendants must have the ability and flexibility to work in all areas of Guest Relations.

Qualifications:
  • Must possess excellent interpersonal skills and diplomacy with the public
  • Strong verbal communication skills in person and on phone
  • Calm under pressure, strong diplomacy skills
  • Bilingual preferred
  • Basic computer skills and phone skills (including using outlook, word and basic excel)
  • Patient and observant

Physical Demands
  • Some physical activity and ability to lift and carry and push product, strollers, wheelchairs, etc.
  • Ability to sit for extended periods of time (up to 3 hours at a time)
  • Ability to use hand frequently (phone use)
  • Ability to lift head frequently when interacting with guests
  • Ability to lift up to 25 lbs occasionally
  • Ability to push guests in wheelchairs weighing up to over 100lbs frequently
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The Angels believe that diversity contributes to a more enriched collective perspective and a better decision-making process. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other characteristic protected by law. 

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