Job Title: Trainee – Ticket Sales and Services
Job Summary: This Trainee will work under the direction of the VP, Ticket Sales & Services. This Trainee will assist in activities related to ticket sales, including new business, retention, groups and team operations.
Position Accountabilities/Responsibilities:
- Support and execute revenue-generating initiatives throughout the year while collaborating cross-departmentally.
- Provide administrative support for sales and service leadership team
- Strategize, plan and execute client facing events – including budget management, collaboration across the organization and client needs.
- Prioritize, submit and ensure execution of Pine Tar requests across the ticket sales department.
- Ideate and execute experiential opportunities around the ballpark such as premium tastings, in-seat visits, and suite outings.
- Create and execute client facing surveys. This includes STM, past theme buyer, premium, or other survey opportunities that may arise.
- Departmental management of game day activations – this includes suite signage, in-game assets related to group sales and pre- and post-game client opportunities.
- Research new revenue opportunities for the sales team, such as group initiatives and partners, successes from other MLB teams and non-MLB teams.
- Manage team meeting calendar and attend team and interdepartmental meetings as needed
- Other duties as assigned.
Position Qualifications, Skills, and Experience Required:
- Bachelor's degree preferred
- Excellent oral communication and customer service problem solving skills.
- Basic mathematical and writing skills.
- Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
- Must be able to work flexible hours including evenings, weekends, and holidays as needed.
- Consistent, punctual, and regular attendance.
- Professional image and demeanor.
- Strong ability to work well with co-workers and supervisors in a team environment.
Physical Requirements:
· Ability to lift items weighing as much as 25 pounds
· Must be able to work in a seated position for majority of workday
· Must be able to be productive utilizing a computer keyboard and telephone
· Must be able to be productive in a work environment where the noise level can be high at times
· Must be comfortable walking to navigate the facility to access the office, concourse, etc.
· Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at
[email protected].
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
