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Manager-Premium Sales & Retention - Kansas City Royals (Kansas City · MO)

Kansas City Royals jobs
Sports Jobs in Kansas City · MO
Ticket Sales and Services: Client Retention/Customer Service
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Job Summary: You will be responsible for leading, coaching and contributing to the overall growth of the ticket sales department while focusing primarily on oversight of a Premium Sales & Retention team. Your team will be selling a high-end product mix with a strong emphasis on premium inventory (inclusive of Leased Suites, Crown Club, and Diamond Club seats) along with providing a high level of service to high-end clientele. Ideal candidate must be a self-motivated and experienced sales professional who possesses the ability to lead and develop a team that specializes in closing high-end business and growing an existing client base to its fullest potential.  

  • Oversee the day-to-day management and needs of the Premium team which includes a Premium Sales AE and a Premium Retention Sales AE 
    • The Premium Sales AE is responsible for generating new sales revenue for Suite Leases, Premium Inventory and other Season Ticket locations through researching industries, companies and individuals that are qualified candidates; cold calling; attending networking events; conducting professional meetings with potential candidates; entertaining at games and events; and creating a network that will expand over time. 
    • The Premium Retention Sales AE is responsible for maintaining relationships with existing Premium clients (inclusive of Leased Suites, Crown Club, and Diamond Club seats) to retain and grow their spend year over year. This includes serving as the daily point of contact for each client, regular visits during Royals home games and attendance for client events and trips. 
  • Attain individual and department sales goals as set by Management
  • Define areas of growth within the Premium team as it relates to revenue, experiences, and incentives
  • Responsible for CRM campaign planning and execution in coordination with Marketing, Business Intelligence, and Ticket Ops
  • Focus on existing Suite Lease relationships - contract terms, lease expirations and timeline for renewal plans. 
  • Responsible for working with Sales and Retention teams regarding Premium availability, account changes and all service-related inquiries for existing and new customers
  • Implement benefits for premium clients such as planning for trips and events
  • Produce marketing materials for prospects and existing clients

  • Minimum of four years of successful sales experience in sports, media, and/or direct sales is required and minimum of at least one year of high end or premium sales experience
  • Prior Suite Lease sales experience and contract fulfillment preferred
  • Experience selling to and working with President/CEO level executives
  • Passion for sales and the leading, training and development of a sales team
  • Strong time management skills, excellent oral communication, customer service and problem-solving skills
  • Ability to function in fast-paced environment, handles multiple projects and meet deadlines
  • Proficient computer skills including experience with MS Office products, experience with Tickets.com and Microsoft Dynamics a plus
  • Available to work flexible hours including holidays, evenings and weekends coinciding with the Royals season schedule and client events. Must be able to guide and show potential customers various seating options and facilities around the stadium as well
  • Consistent, punctual, and regular attendance