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Guest Ambassador with Kansas City Royals in Kansas City · MO

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Sports Jobs in Kansas City · MO
Facility Operations/Event Staff: Game Day/Event Staff
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Job Summary:
Provide assistance to guests visiting Kauffman Stadium to ensure a friendly ballpark experience during Kansas City Royals baseball games.  Primarily assist guests with disabilities to ensure a comfortable experience.

  • Proactively greet guests at Kauffman Stadium gate and ticket lines with a friendly greeting and fond farewell
  • Actively provide assistance, answer questions and communicate security measures along with event/stadium information to guests
  • Provide golf cart and wheelchair assistance to guests with disabilities or physical limitations before, during and after games
  • Monitor concourse activity for opportunities to assist guests with disabilities or physical limitations before, during and after games
  • Proactively communicate long lines at entry gates, ticket offices, concessions stands and restrooms to ensure quick service for guests
  • Measure service on behalf of the Guest Experience Department
  • Provide positive service recovery to guests in real time for negative experience or celebrating special occasions
  • Monitor designated standing room only sections and wheelchair row seating sections during games
  • Monitor designated smoking areas to ensure that guests are within the permitted areas
  • Assist with green team initiatives when needed
  • Assign other tasks as necessary

  • High school degree required.  Prefer candidates pursuing a college education and career in sports management, business or hospitality services
  • Experience working with people with disabilities is preferred
  • 1-2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
  • Must be available to work all Royals home games
  • Professional demeanor and excellent verbal written communication skills required
  • Must be team-oriented, extremely outgoing and motivated
  • Must be able to stand for long periods of time during games


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