Job Title: Digital Guest Services Representative                 

Job Summary: Monitors social media and digital communication platforms in real-time during Kauffman Stadium games and major events to provide assistance and service recovery to guests.  

·       Monitor live tweets, the texting assistance program, Royals guest services email inbox and other digital communication platforms during Kansas City Royals games and Kauffman Stadium major events

·       Respond to guest feedback and special requests via digital platforms while providing an outstanding customer service experience

·       Respond to guest services phone calls during games and events

·       Assist the Guest Experience Specialist with the review and responses of the Digital Gameday Experience Surveys during shift when needed 

·       Assist the Guest Experience Specialist with entering incident reports into ABIMM

·       Other items assigned as necessary
 

·       High school degree required.  Prefer candidate pursuing a college education and career in sports management, business or hospitality services.

·       Must have good knowledge and operating skills with computer programs

·       1 – 2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail). 

·       Must be available to work all home games remaining in the season 

·       Professional demeanor and excellent verbal and written communication skills required

·       Must be team-oriented, extremely outgoing and motivated

·       Ability to lift items weighing as much as 20 pounds 

·       Must be able to work in a seated position for majority of workday

·       Must be able to be productive utilizing a computer keyboard and telephone

·       Must be comfortable walking to navigate the facility to access the office, concourse, etc.

·       Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. 

This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.  

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodation that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at [email protected]. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.