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Careers

Account Executive-Membership Services - Kansas City Royals (Kansas City · MO)

Kansas City Royals jobs
Sports Jobs in Kansas City · MO
Ticket Sales and Services: Client Relations/Customer Service
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Job Summary: Position will serve as the initial day-to-day contact for the Kansas City Royals Season Ticket Members. The primary focus of the position will be renewing our Season Ticket base and assisting Season Ticket customers on a daily basis. Position will be responsible for seat improvement, account balances, and other inquiries from our Season Ticket Members. Representative is responsible for resolving all issues in a positive manner, exceeding customer expectations, and providing interaction that is reflective for a model professional sports franchise. 


Accountabilities:


  • Maintain relationship with existing Season Ticket Members to retain and grow their spend year over year
  • Generate revenues from existing Season Ticket Members and new buyers for season tickets, groups, and small ticket packages
  • Attain individual and department sales goals as set by the Management
  • Accurately and successfully convey all key messages to the Club's season ticket base, single-game ticket purchasers, and general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Execute customer communication including but no limited to calls, emails, and letters related to season ticket, ticket-related issues, and general concerns
  • Assist all sales-related programs including but not limited to account renewals, special events, annual relocations, and account payments
  • Responsible for Season Ticket interaction at seat visits at home games
  • Responsible for staffing at the Sales and Service Center during home games
  • Represent the Sales/Service Department during all Season Ticket Member and outside events
  • Responsible for working with Sales staff regarding relocation, account changes, and all service related inquiries for existing and new customers
  • Other duties as assigned
Qualifications:


  • General education background equivalent to a university education degree
  • Minimum of two (2) years' work experience in sales and customer service with proven ability to meet deadlines and quotas
  • Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, TDC, and CRM. Ability to learn and master new software programs
  • Excellent oral communication and customer service problem solving skills
  • Basic mathematical and writing skills
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers carious seating options around the ballpark
  • Must be able to work flexible hours including evenings, weekends, and holidays as needed
  • Consistent, punctual, and regular attendance
  • Professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
EOE/M/F/D/V