Overview:
The Ticket Seller for the Worcester Red Sox will be tasked with selling individual game and special events tickets on both game and non-game days at our ticketing locations at Polar Park. These key team members will focus on providing excellent customer service and assisting in creating a memorable experience for our fans. The club will provide this team member with all necessary training and tools to deliver on our high expectations as we prepare to play our “WooSox 26” season!
Role and Responsibilities:
- Sell individual game tickets on both game and non-game days
- Sell tickets for special events
- Answer phones
- Provide the highest level of customer service
- Develop an understanding of the Polar Park seating layout
- Ensure fans are aware of all available seating options and promotions
- Maintain accuracy in financial transactions at workstation
- Ensure accuracy of game tickets
- Identify and solve ticket concerns
- Other duties as assigned
Qualifications/Characteristics:
- Outgoing and fan friendly
- Passion for the product and providing excellent customer service
- Strong communication, organizational, and interpersonal skills
- Computer and phone experience
- Cash-handling experience
- Ability to work in a fast-paced environment at times
- Ability to be coachable, with a desire to learn and excel
- Ability to problem solve, work independently, and on a team
- Ability to follow written and/or oral instructions
- Flexibility to work nontraditional hours (nights, weekends, holidays)
Preferred Skills:
- Bilingual, multilingual, and/or fluent in ASL
- Experience with Tickets.com or similar ticketing platform
This is a seasonal position; the position is not an internship. Based on the activity at Polar Park, weekly hours will fluctuate.
Through the intersection of baseball and family entertainment, the Worcester Red Sox strive to be an organization whose people, culture, and practices reflect the acceptance, advocacy, and celebration of diversity and individuality that we expect of society. We are an Equal Opportunity Employer and prospective employees will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by applicable law.
