Box Office Intern (Paid – Seasonal)
Scranton/Wilkes-Barre RailRiders
The Scranton/Wilkes-Barre RailRiders are seeking motivated and customer-focused individuals to join our team as Box Office Interns for the upcoming season. This paid, part-time internship offers valuable hands-on experience in professional sports ticketing and customer service within a fast-paced Minor League Baseball environment.
The Box Office Intern will assist with day-to-day ticketing operations and work directly with fans to help create a positive and memorable experience at PNC Field.
Responsibilities
- Assist with game day and non-game day ticket sales at the stadium Box Office
- Process ticket transactions using Ticketmaster and POS ticketing systems
- Distribute and manage Will Call tickets for fans, groups, and special events
- Provide outstanding customer service to fans in person, over the phone, and via email
- Answer fan questions regarding tickets, promotions, seating locations, and stadium policies
- Assist in resolving ticketing and customer service issues
- Maintain an organized and professional Box Office work environment
- Support Box Office staff with additional operational tasks as needed
Qualifications
- Current college student with an interest in sports, business, or event operations preferred
- Strong communication and customer service skills
- Basic computer proficiency and ability to learn ticketing software system
- Ability to work effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Reliable, professional, and able to work both independently and as part of a team
- Availability to work game days, evenings, weekends, and occasional weekdays
Internship Details
- Paid, part-time seasonal internship
- Internship runs for the duration of the RailRiders baseball season
- Schedule will include game days, weekdays, evenings, and weekends
Physical Requirements
- Ability to stand for extended periods of time during events
- Comfortable working both indoors and outdoors when needed
Perks
- Hands-on experience working in professional baseball operations
- Opportunity to work in an exciting game day environment
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
