Guest Services Representative
Norfolk Tides
Norfolk, VA
Seasonal/Hourly
Summary:
The Norfolk Tides are seeking Guest Services Representatives to support the operation of Harbor Park on game days through exceptional customer service and a commitment to creating a welcoming, safe, and enjoyable experience for all fans. These part-time positions include Usher, Gate Captain, Ticket Scanner, Premium Area Attendant, and Parking Lot Attendant.
Job Descriptions:
Usher: responsible for providing excellent guest service and ensuring fan safety and comfort within their assigned seating area. Ushers serve as the front-line representatives of the ballpark, offering assistance, enforcing stadium policies, and helping guests have a positive and memorable experience.
Key duties
- Greet guests warmly as they enter your assigned section.
- Respond promptly and professionally to guest questions, complaints, or requests.
- Assist guests in locating their seats and provide directions to nearby amenities (restrooms, concessions, guest services, etc.).
Gate Captain: responsible for staff at a designated stadium entrance, ensuring smooth guest entry, enforcing security and ticketing protocols, and providing leadership to ticket scanners.
Key Duties:
- Supervise assigned gate staff and check bags.
- Resolve guest issues, escalate incidents as needed, and enforce entry policies.
- Assist with crowd control, gate flow, and emergency procedures.
Ticket Scanner: responsible for greeting guests at stadium entrances and ensuring valid entry by scanning tickets efficiently and accurately.
Key Duties:
- Greet guests and scan physical or mobile tickets using handheld scanners.
- Verify ticket validity and direct guests to appropriate seating areas.
- Enforce entry policies, including clear bag policy and prohibited items.
Premium Area Attendant: responsible for checking tickets, monitoring fan behavior, and greeting fans as they arrive at premium areas including press area, suite level, group areas, player entrances, elevators and stairwells.
Key Duties:
- Greet guests with professionalism and a friendly attitude.
- Verify credentials and tickets for premium areas.
- Provide guests with directions and general information as needed.
Parking Lot Attendant: responsible for greeting arriving fans and verifying that they have the proper identification or credentials for access to the designated parking areas.
Key Duties:
- Check parking passes and assist with payment if required.
- Enforce parking rules and assist with accessible and VIP parking as assigned.
- Report any safety concerns, accidents, or unauthorized vehicles to supervisors.
Qualifications:
- Must be at least 16 years old.
- Ability to work nights, weekends, holidays, and special events as needed.
- Available to work the majority of the 75 home games.
- Willing and able to stand for extended periods of time.
- Must be able to pass a pre-employment background check.
Employee Perks/Pay:
- $12.77 per hour.
- Complimentary hot dog and soda voucher each game.
- 20% employee discount in Norfolk Tides team store.
- One 15-minute break per shift.
- Two game vouchers for 20 games worked.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
