Title:  Ticket Operations Assistant
Department:  Ticket Operations
Supervisor:  Senior Director of Ticket Operations
Classification:  Hourly / Seasonal (Internship)
Time frame:  March-July

 The Position:

The Ticket Operations Assistant will play an essential role in the daily operations of the Ticket Office. Reporting to the Senior Director of Ticket Operations, the Ticket Office Assistant is responsible for providing support to fans at the ticket office and assisting the Ticket Sales and Ticket Operations departments with various initiatives.
 
 Responsibilities: 

·        Assistant administrator for Archtics ticketing system

·        Ensure the security of the ticket office is always maintained; honor procedures for collecting customer data including financial and personal information 

·        Assist with upload and administration of all events on the ticketing system; ensure the ticketing system records are maintained and accurate 

·        Assist the Senior Director of Ticket Operations with maintaining the game day ticket scanning system at all customer entry points

·        Interact and provide customers with unsurpassed customer service answering questions and resolutions on game day ticket issues

·        Assist with Senior Director of Ticket Operations with management of ticket office game day staff

·        Assist with all ticket office operations, including customer service support, will call and walk-up ticket sales, printing and distribution of individual and online ticket orders 

·        Provide operations support to the Ticket Sales and Ticket Services departments

·        Work with the Finance department to ensure accurate reporting each day

·        Implement new ideas to improve the day to day workflow of the Ticket Operations department

·        Other duties as assigned by Director of Ticket Operations and Ticket Operations Manager

 Qualifications

·        4-year college degree or combination of equivalent education and experience or currently enrolled in college

·        Prior experience in the ticketing or sports industry is highly desired

·        Experience with Ticketmaster software preferred (Archtics, Host, EMT, tmONE)

·        Proficient in Microsoft Office (Word, Excel, etc)

·        Strong written and oral communication, prioritization, and organizational skills

·        Provide outstanding customer service while working in a fast-paced, unpredictable environment

·        Capable of working under pressure to meet deadlines for various projects

·        Ability to work flexible hours including evenings, weekends, and holidays

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.