Job Title: Manager, Membership Sales
Main Purpose of Job: Membership Sales, Ticket Sales Management
Reports To: Director, Ticket Sales
Hours of Work: Monday-Friday as required, weekends, evenings, and holidays as needed
Contract Type: Permanent
Location: Memphis, TN
Diamond Baseball Holdings:
Diamond Baseball Holdings (DBH) was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment.
Position Overview:
The Memphis Redbirds are seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short-term and long-term ticket revenue goals, attendance goals and retention goals. The Manager, Ticket Sales will report to and collaborate with the Director, Ticket Sales.
Essential Duties and Primary Responsibilities:
- Responsible for, but not limited to, the sales of new Full Season, Partial Season and Mini Plan packages both individually and for the Membership side of the department.
- Meet and exceed established weekly, monthly, and annual sales goals for Season Tickets
- Manage and lead a team of sales professionals, setting goals and monitoring performance through daily or weekly sales team meetings and training sessions with sales reps.
- Establish strong relationships with Season Ticket Holders, ensuring a high level of customer satisfaction and loyalty.
- Analyze sales data and market trends to make informed decisions and adjust strategies accordingly.
- Represent the team at community and sporting events to enhance visibility and engagement.
- Input data and maintain current data within the CRM system to grow established relationships and generate new leads.
- Implement, demonstrate and lead your Account Executive team in outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture, and personal database management.
- Ensure you and your reps provide a superior level of customer service to existing and new business clients. You should underpromise and over-deliver to fulfill the best experience possible in the ballpark leading to high renewal rates.
- Collaborate with management, marketing, and promotions team to create and implement unique sales strategies, ideas, and programs as a means of producing new business sales opportunities.
- Create and contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members.
- Provide daily or weekly sales team meetings and training sessions.
- Other duties as assigned include but are not limited to being on-call to pull tarp and set-up Saturday/holiday fireworks and work other events at AutoZone Park as necessary.
Competencies:
- Proven ability to lead a team of Account Executives
- Ability to work flexible hours, including evenings, weekends, and holidays as necessary.
- Strong work ethic, team-oriented attitude, and enthusiasm for contributing to the success of the department and team.
- A Working knowledge of ticketing systems, PowerPoint, and CRM systems is preferred.
- Strong organizational and time management skills; ability to multitask.
- Ability to work independently and as part of a team.
Qualifications:
- 2-4 years of experience in ticket, group, season, suite, or sponsorship sales; sports and entertainment industry experience preferred.
- Looking for a leader who is personable, hardworking, self-motivated, organized and detail-oriented to become a valuable member of our sales team.
- Excellent communication (written and verbal), decision making, basic computer skills, project management, and inter-personal skills necessary.
- Willing to engrain themselves in the community through networking and relationship building
- Minimum three business based relationship references available upon request.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
