The Jacksonville Jumbo Shrimp (Triple A Affiliate of the Miami Marlins) is searching for a Director, Food & Beverage to oversee and manage the food and beverage operation for the entire stadium which includes 12 suites, seven picnic areas and an in-stadium lounge. The ideal person will have excellent leadership ability, cutting edge ideas and superior customer service skills. This hands-on Director role is tasked with working with the management team to create and deliver a unique ballpark experience for fans of all ages.
MAJOR RESPONSIBILITIES
• Establish, monitor, and enforce food quality, handling, and service standards to ensure a consistently high-quality dining and ballpark experience.
• Train and lead staff to deliver exceptional customer service and create memorable fan experiences through direct guest interaction and engagement.
• Recruit, hire, train, schedule, and manage full-time, part-time, seasonal, intern, and game-day staff, overseeing a workforce that may exceed 200 employees during peak season.
• Oversee all food and beverage operations for home games, premium areas, suites, clubs, catering, and non-baseball special events.
• Develop and execute menu offerings for concessions and premium hospitality areas that enhance guest satisfaction and drive revenue.
• Partner with Ticket Sales, Corporate Partnerships, and Events teams to successfully deliver premium experiences and contracted events.
• Develop and implement department-wide service standards, operating procedures, and training programs.
• Develop and manage annual budgets, forecasts, and game-day labor plans while controlling food, beverage, and labor costs.
• Analyze sales performance, pricing strategies, menu mix, and inventory controls to optimize profitability.
• Manage inventory, purchasing, equipment maintenance, vendor relationships, and contract compliance.
• Oversee POS systems across the stadium and prepare nightly, monthly, and seasonal revenue and performance reports.
• Lead, coach, and develop managers and supervisors while fostering a positive, inclusive, and accountable team culture.
• Ensure appropriate staffing levels for games, promotions, and special events.
• Ensure compliance with all local, state, and federal health, safety, and alcohol service regulations, including food safety and alcohol training certifications.
• Partner with Human Resources on training, documentation, performance management, and disciplinary matters.
• Collaborate with senior leadership on long-term food and beverage strategy, fan experience enhancements, and operational improvements.
• Support stadium upgrades, renovations, and capital projects related to food and beverage operations.
• Other duties as assigned.
MINIMUM REQUIREMENTS
• BA/BS Degree in Hospitality, Restaurant, Food Service Management, or related major is preferred.
• Skilled at restaurant operations, menu creation and food preparation methods that drive positive results and align with business goals.
• At least 3 years of experience leading multi-unit food and beverage operations (high volume venue/ concessions experience required), to include management of a large staff and focus on exceptional client and customer service is required; experience as a Chef is a plus.
• Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty.
• Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions.
• Excellent technical skills which include a food preparation and presentation, inventory, and cost control
• Proven experience managing budgets, labor models, and cost controls.
• Ability to work a flexible schedule, including nights, weekends and holidays.
• Excellent leadership, verbal, and written communication skills, with the ability to manage a seasonal workforce.
• Knowledge of food safety regulations, alcohol service laws, and best practices.
• Technologically savvy, familiar with POS and Microsoft Office programs
• Ability to stand and walk for extended periods of time.
• Ability to lift to 50 pounds,
• Ability to work in a fast-paced outdoor stadium environment in varying weather conditions.
NOTE: All of the essential functions of this position are not necessarily described in this description.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
