Ticket Sales Account Executive
Reports to: Ticket Sales Manager
Direct reports: None
Location: Indianapolis, IN
Status: Full-time, Exempt
Position Summary
The Ticket Sales Account Executive plays a vital role in connecting fans with the Indianapolis Indians through personalized ticketing solutions. Focused on generating revenue via season tickets, group packages, and premium suite sales, this role is responsible for both proactive outreach and exceptional customer service. As a core contributor to the sales team, the Account Executive helps drive business growth while creating positive, lasting impressions with clients. This role blends sales acumen with fan-first service to elevate the game-day experience and support the organization’s overall success.
Major Responsibilities
- Conduct high-volume outbound outreach, including calls, emails, and face-to-face interactions to sell season ticket plans, group outings, and premium inventory.
- Cultivate long-term connections with fans and buyers by understanding their needs, offering tailored solutions, and following up to ensure satisfaction.
- Assist group clients with logistics, gameday coordination, and communication to ensure smooth, enjoyable experiences for their guests.
- Collaborate with the ticketing and marketing teams to develop and implement sales initiatives that drive interest and conversions.
- Log all customer activity, lead updates, and sales results in the CRM system to maintain strong pipeline tracking and performance transparency.
- Visit group leaders and season ticket holders on-site to reinforce loyalty and provide a personal touch on game day.
- Represent the team at external events to generate leads, build relationships, and enhance the visibility of ticket offerings.
- Act as a point of contact for pre- and post-sale questions, resolving issues with professionalism and urgency to protect the client experience.
Skills and Qualifications
- Bachelor's degree in business, marketing, sports management, or a related field preferred.
- 1-2 years of experience in ticket sales or customer service, preferably in sports or entertainment.
- Strong communication and organizational skills, with a results-oriented approach.
- Proficiency with CRM systems and ticketing platforms (HubSpot and ProVenue preferred).
- Availability to work evenings, weekends, and holidays during the season.
Role Performance Objectives
These performance objectives define the core responsibilities and expectations of the Ticket Sales Account Executive role. They are designed to support clear accountability, sales performance, and service excellence. This framework ensures alignment between daily actions and the organization’s broader goals, while providing structure for individual growth and success within the sales team.
Compensation:
Salary, commission, and bonus structure
Benefits include paid vacation, 401(k) plan (when eligible) and health, dental and vision insurance
About the Indianapolis Indians:
The
Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends and the community through the game of baseball. The Indians play their home games at Victory Field, a 13,750-seat ballpark located in downtown Indianapolis and White River State Park. The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past six seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.
Equal Opportunity Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
