Department: Retail

Reports to: Retail Operations Manager

Classification: Part-Time/Non-Exempt (Seasonal)

Summary/Objective:

Under the direction of the Retail Operations Manager, sells retail merchandise to guests in accordance with Company’s customer service standards and applicable operational standards. This is a part-time, seasonal position (Game Day only) that requires days, nights and weekends. Must be 16 years of age or older.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets and acknowledges guests.
• Answers guests’ questions and assists them whenever possible.
• Recommends, selects and helps locate or obtain merchandise for guests.
• Processes sale with appropriate point of sale system, accepts payment, and bags merchandise.
• Follows all register procedures and handles payments accordingly.
• Assists customers with understanding the return/exchange policy; notifies a supervisor or Manager when a return/exchange is necessary.
• Ensures that all merchandise is correctly labeled and displayed.
• Routinely stocks merchandise and faces items on shelves.
• Maintains a clean and organized store or stand.
• Maintains orderly back-stock and knows where goods are to be found.
• Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise.
• Watches for and recognizes security risks and thefts and reports to security and management.
• Completes all related close-out paperwork.
• Performs other duties as assigned.

Education and/or Experience & Skills:

• Previous experience in cash handling preferred.
• Previous experience with operating point-of-sale systems preferred.
• Previous experience in retail or customer service environment preferred.
• Excellent guest service skills; ability to adhere to Company’s customer service standards.
• Good communication skills; ability to communicate with guests and co-workers
• Attention to detail.
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member.
• Basic math skills; ability to accurately handle money and count change.
• Willingness to aggressively sell assigned items.
• Capable of following job guidelines and supervisors' instructions.

Work Environment

• Majority of time spent in indoor, climate-controlled environment of retail store
• May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift and carry 25 - 50 lbs.
• Ability to stand for entire length of shift.
• Ability to walk up and down stairs frequently.
• Bending, reaching, and climbing on step stool.
• Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system.

Position Type

This is a part-time position. This position requires the ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.

Travel:

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability

Experience

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