Department: Stadium Operations

Reports to: Director, Stadium Operation

Classification: Part-Time/Non-Exempt (Seasonal)

Summary/Objective:

The Playbill Passer is responsible for handing out playbills at our main entrance and answer questions in accordance with Company’s customer service standards and applicable operational standards.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets and acknowledges guests.
• Distributes playbills to every guest.
• Resolve all fan questions and escalate any concerns.

• Ability to stay calm and assist guests in case of emergency; medical situation, evacuation, etc.
• Assist with the distribution of gate giveaways when applicable

Education and/or Experience & Skills:

Required

• Previous experience in customer service and/or sporting event venues is a plus.
• Excellent guest service skills; ability to adhere to Company’s customer service standards.
• Good communication skills; ability to effectively communicate with guests and co-workers.
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member.
• Capable of following job guidelines and supervisors' instructions.

Work Environment

The noise level is usually moderate but can be loud within the stadium environment. Must be able to work in all types of outdoor weather conditions and within a stadium environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for entire length of shift.
• Ability to walk up and down stairs frequently, if needed.
• Visual acuity sufficient to see and observe guests in many sections.

Position Type and Expected Hours of Work

This is a part-time position. This position requires the ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.

Travel:

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability

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Equal Opportunity Employer
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