Department: Guest Services

Reports to: Director, Stadium Operations

Classification: Part-Time/Non-Exempt (Seasonal)

POSITION SUMMARY

Under the direction of the Manager, Stadium Operations, the Parking Attendant is responsible to issue parking tickets and collect payment in accordance with Company’s operational policies and standards. Parking attendants should greet and answer guests’ questions, resolve issues, provide exceptional customer service and direct guests where to park. This is a part-time, seasonal position (Game Day only) that requires days, nights, weekends and some holidays. Must be 16 years of age or older.

ESSENTIAL FUNCTIONS 

• Welcome and greet each guest in a friendly and professional manner.
• Partner with all team members to provide the best guest experience.
• Provide quick and pleasant assistance supporting guests at entry and exit lanes.
• Direct guests where to park.
• Issue parking tickets to customers, recording the required information on each ticket.
• Collect payment either through cash, credit card or voucher, always securing cash according to the company’s standard operating procedures (cashless payments are expected unless not possible). Keep all parking lot areas neat and clean.
• Assist and educate guests on Constellation Field’s policies and procedures.
• Provide the company’s standards of service with each guest interaction.

EDUCATION & EXPERIENCE 

• High school education or equivalent
• Previous customer experience preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent guest service skills; ability to adhere to Company’s customer service standards.
• Excellent communication skills; ability to effectively communicate with guests and co-workers in the English language.
• Ability to operate Apple technology products including iPhone and iPad tablet.
• Ability to collect cash and give appropriate change, when necessary.
• Capable of following job guidelines and supervisors' instructions.

PHYSICAL REQUIREMENTS 

• Ability to stand for entire length of shift and walk length of parking lot areas, if needed.
• Ability to work in inclement weather.
• Ability to walk up and down stairs frequently, if needed.
• Visual acuity sufficient to see and observe guests in parking areas.

ENVIRONMENTAL WORKING CONDITIONS 

• Ballpark is outside with no roof, so able to work in hot/humid environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

• 2